Position Details

Type Contract

Experience senior

Exp. Years 7+ years

Education Bachelor's degree in Information Systems or equivalent experience

Category IT Support & Helpdesk

About this role

This role focuses on developing and supporting the ServiceNow platform, including various modules such as ITSM, ITAM, and ITOM, to streamline service delivery and improve operational efficiency.

Key Responsibilities

Design and maintain ServiceNow modules
Develop scripts and workflows
Support integrations via REST/SOAP
Manage CMDB and Discovery
Participate in SDLC

Technical Overview

Technical environment includes ServiceNow platform customization, scripting in JavaScript, API integrations via REST and SOAP, and management of core modules aligned with ITIL standards.

Ideal Candidate

The ideal candidate is a senior ServiceNow developer with over 7 years of experience in platform development, implementation, and administration. They excel in scripting, module customization, and API integrations, with a strong understanding of ITIL standards.

Must-Have Skills

7+ years of ServiceNow development experienceExperience with ITSMITAMITOMGRC modulesJavaScript scriptingREST and SOAP API supportServiceNow platform administration

Nice-to-Have Skills

Experience with ServiceNow DiscoveryKnowledge of ITIL best practicesExperience developing custom applications on ServiceNow

Tools & Platforms

ServiceNowREST APISOAP API

Required Skills

ServiceNowITSMITAMITOMDiscoveryService CatalogService PortalEvent ManagementCMDBService MappingAsset ManagementOrchestrationJavaScriptREST APISOAP APIUI PoliciesBusiness RulesClient ScriptsScript IncludesSLAsImport SetsITIL

Hard Skills

ServiceNowServiceNow DevelopmentITSMITAMITOMDiscoveryService CatalogService PortalEvent ManagementCMDBService MappingAsset ManagementOrchestrationJavaScriptREST APISOAP APIUI PoliciesBusiness RulesClient ScriptsScript IncludesSLAsImport SetsITIL

Soft Skills

CommunicationCollaborationProblem-solvingProcess organizationDocumentation skills

Industry & Role

Industry Technology

Job Function ServiceNow platform development and support

Keywords for Your Resume

Deal Breakers

Less than 7 years of ServiceNow experience, No experience with ITSM, ITAM, ITOM modules, Lack of scripting skills in JavaScript, No API support experience

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