Position Details

Type Not Specified

Experience senior

Exp. Years 7+ years

Education Bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline (including military experience) with 7 years direct experience; OR Associate Degree with 10 years; OR High School Diploma with 15+ years

Category Engineering (Non-Software)

About this role

Senior customer support engineer focusing on Reliance product line, delivering on-site/remote support, knowledge management, and cross-functional collaboration for mission-critical systems.

Key Responsibilities

Address customer issues and concerns with power systems
Coordinate with cross-functional teams to drive issue resolution
Develop knowledge base and write user/technical documentation
Mentor staff in troubleshooting and analysis methods
Travel to customer sites and participate in on-call rotation

Technical Overview

Technical scope includes Linux/Windows, C/Java, Oracle DB, SQL, shell scripting; Reliance (XA/21) product experience; Real-time/Mission Critical environments; use of GitHub and ClearCase for code/docs.

Ideal Candidate

The ideal candidate is a senior customer support engineer with strong Linux/Windows, C/Java, and Oracle DB experience, plus direct Reliance (XA/21) product knowledge. They should excel in troubleshooting, knowledge management, and cross-functional coordination for mission-critical live environments.

Must-Have Skills

Bachelor's degree in applied scienceBiologyChemistryElectronicsMathematicsEngineeringor related discipline including military experience plus 7 years direct experience with repair of laboratory equipmentAssociate Degree in Applied ScienceBiologyChemistryElectronicsMathematicsEngineeringor related discipline including military experience plus 10 years direct experience with repair of laboratory equipmentHigh School Diploma plus 15+ years direct experience with repair of laboratory equipmentUp to 50% travelExpertise in PerkinElmer Inorganic productsincluding hardware and softwareCertification on relevant laboratory equipmentKnowledge of laboratory safety practicesValid driver’s license

Required Skills

LinuxWindows Operating SystemsCJavaOracle DatabaseSQLshell scriptingGitHubClearCaseReal-time SystemsMission Critical SystemsMS OfficeReliance (XA/21)Object-Oriented programmingOraclesystem administration

Hard Skills

laboratory equipment repairhardwarePerkinElmer Inorganic productsPerkinElmer Inorganic hardwaresoftwaretrainingon-site serviceremote guidancedocumentationtravel coordination

Soft Skills

communicationinterpersonal skillsproblem solvingtrainingcustomer service orientationteam collaborationattention to detail

Certifications

Required

Certification on relevant laboratory equipment

Industry & Role

Industry Healthcare & Medical

Job Function Senior customer support engineer delivering technical support for Reliance product, with leadership and knowledge-management responsibilities

Role Subtype Senior Engineer

Tech Domains Linux, Windows Operating Systems, C, Java, Oracle Database, SQL, Shell scripting, GitHub, ClearCase

Keywords for Your Resume

Power On RelianceReliance (XA/21)LinuxWindows Operating SystemsCJavaOracle DatabaseSQLshell scriptingGitHubClearCaseReal-time SystemsMission Critical SystemsMS OfficeObject-Oriented programmingOraclesystem administrationReliance experienceWindows

Deal Breakers

Lack of Reliance (XA/21) experience, Less than 5 years in Linux/Windows or Oracle/SQL, Unable to work on-site in Cocoa, FL

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Critical Resolution Engineer- Inorganic

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