About this role
Senior field service engineer supporting PerkinElmer Mat Char hardware/software with a focus on complex issue resolution, training, and service excellence. Role involves up to 50% travel and strong documentation and customer-service skills.
Key Responsibilities
- Complex issue resolution across regional teams
- Deliver in-person training to CSEs
- Develop refresher and advanced training
- Provide input to technical services for course content
- Reduce repeat visits and increase first-time fix performance
Technical Overview
Technical scope includes repair of laboratory equipment, hardware/software for Mat Char product lines, development of technical guides and training material, on-site and remote support, with emphasis on safety and service design.
Ideal Candidate
The ideal candidate is a senior field service engineer with deep repair experience on PerkinElmer Mat Char hardware/software and a proven ability to resolve complex issues across regional teams. They excel at in-person training, documentation, and driving first-time fix improvements while traveling up to 50%.
Must-Have Skills
Bachelor's degree in applied scienceBiologyChemistryElectronicsMathematicsEngineeringor related discipline including military experience plus 7 years direct experience with repair of laboratory equipmentAssociate Degree in Applied ScienceBiologyChemistryElectronicsMathematicsEngineeringor related discipline including military experience plus 10 years direct experience with repair of laboratory equipmentHigh School Diploma plus 15+ years direct experience with repair of laboratory equipmentUp to 50% travelExpertise in PerkinElmer Mat Char productsincluding hardware and softwareCertification on relevant laboratory equipmentKnowledge of laboratory safety practicesValid driver’s license
Required Skills
laboratory equipment repairhardwarePerkinElmer Mat Char productsMat Char productssoftwarewritten instructionstechnical guidestrainingon-site serviceremote guidancePM checklistsSDB’stravellab safetyValid driver’s license
Hard Skills
laboratory equipment repairhardwarePerkinElmer Mat Char productsPerkinElmer Mat Char hardwaresoftwaretechnical guideswritten instructionstraining deliveryon-site serviceremote guidancecustomer servicetravel coordination
Soft Skills
communicationinterpersonal skillsproblem solvingtrainingcustomer service orientationteam collaborationattention to detail
Certifications
Required
Certification on relevant laboratory equipment
Keywords for Your Resume
Critical Resolution Engineer- Mat CharComplex issue resolutionon-siteremotein person trainingfirst-time fixService ExcellenceSDB’sPM checklistsdesign for servicePerkinElmer Mat Char productshardwaresoftwarelaboratory equipment repairValid driver’s licenseup to 50% travellab safety practicescertification on relevant laboratory equipmentwritten instructionstechnical guidestrainingcustomer servicefield service engineerPerkinElmer Mat CharMat Char products
Deal Breakers
Lack of certification on relevant laboratory equipment, No direct experience repairing laboratory equipment, Unwillingness to travel up to 50%
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