About this role
Senior field service/engineering role focusing on complex repairs of PerkinElmer Organic products with remote guidance and on-site support. Involves training development and travel to key accounts to improve service metrics.
Key Responsibilities
- Complex issue resolution
- Teaching & coaching
- Service excellence
- Travel to high-impact installations
- Develop training content
Technical Overview
Technical scope includes repair of laboratory equipment, knowledge of PerkinElmer Organic products, and creating technical guides for field engineers. Requires certification on equipment and safety practices; up to 50% travel.
Ideal Candidate
The ideal candidate is an experienced field service engineer with 7+ years repairing laboratory equipment, strong knowledge of PerkinElmer Organic products, and a proven ability to train others. The role requires travel up to 50% and the ability to provide on-site guidance and remote support to complex repairs.
Must-Have Skills
BA bachelor’s degree in applied scienceBiologyChemistryElectronicsMathematicsEngineeringor related discipline including military experience plus 7 years direct experience with repair of laboratory equipmentThis role requires up to 50% travelExpertise in PerkinElmer Organic productsincluding hardware and softwareCertification on relevant laboratory equipmentKnowledge of laboratory safety practicesValid driver’s license
Tools & Platforms
PerkinElmer Organic products
Required Skills
BA in applied science; 7+ years repair of laboratory equipment; certification on lab equipment; travel readiness; PerkinElmer Organic product knowledge; lab safety
Hard Skills
BA in Applied ScienceBachelor's degree in applied scienceBiologyChemistryElectronicsMathematicsEngineeringor related disciplinerepair of laboratory equipmentcertification on relevant laboratory equipmentknowledge of laboratory safety practicesvalid driver's license
Soft Skills
technical critical thinkingproblem solvingattention to detailinterpersonal communicationclassroom training deliverycustomer service focusteam collaborationwritten and verbal communication
Certifications
Required
Certification on relevant laboratory equipment
Keywords for Your Resume
Critical Resolution Engineer- OrganicPerkinElmerRemoteup to 50% travelComplex issue resolutionCSETechnical Servicestrainingfirst-time fixSDB’sPM checklistslab safetyhazardous wasteMedical ClearanceRespiratory Protection TrainingFit TestingLaboratory safety practicesvalid driver’s licenseon-sitelab equipment repaircritical resolutionon-site supportremote guidancetechnical servicescertification on lab equipment
Deal Breakers
No willingness to travel up to 50%, Lack of accreditation or certification on laboratory equipment, No valid driver’s license
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