Position Details

Type Full-Time

Experience mid

Exp. Years 4+ years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves guiding nonprofits through platform implementations, ensuring data accuracy, supporting onboarding, and troubleshooting to facilitate successful use of nonprofit management software.

Key Responsibilities

Guide nonprofits through implementation
Review client data
Ensure data import and validation
Conduct client training
Support client onboarding and troubleshooting

Technical Overview

Focuses on nonprofit database management, data import and validation, client training, and support using platforms like Raiser’s Edge, Donor Perfect, and Salesforce.

Ideal Candidate

The ideal candidate has over 4 years of experience working with nonprofit databases like Raiser’s Edge, Donor Perfect, or Salesforce. They are skilled in data import, validation, client onboarding, and providing excellent customer support in a remote setting.

Must-Have Skills

Experience with nonprofit databasesData import and validationClient onboardingCustomer supportTechnical troubleshooting

Nice-to-Have Skills

Knowledge of nonprofit fundraisingPlatform migrationTraining deliveryData assessment

Tools & Platforms

Raiser’s EdgeDonor PerfectSalesforceMS Excel

Required Skills

nonprofit databasesRaiser’s EdgeDonor PerfectSalesforcedata importdata validationclient onboardingtroubleshootingcustomer servicerelationship management

Hard Skills

Nonprofit databasesRaiser’s EdgeDonor PerfectSalesforceMS ExcelData importData validationClient onboardingTroubleshooting

Soft Skills

Customer serviceProblem solvingCommunicationTrainingRelationship management

Industry & Role

Industry Nonprofit

Job Function Nonprofit database implementation and support

Role Subtype Help Desk L1

Tech Domains Salesforce, Microsoft Excel

Keywords for Your Resume

CRM implementationnonprofit databasesRaiser’s EdgeDonor PerfectSalesforcedata importdata validationclient onboardingtroubleshootingcustomer serviceclient supportnonprofit fundraisingplatform migrationtrainingrelationship managementcustomer support

Deal Breakers

Lack of experience with nonprofit databases, No experience in client onboarding or troubleshooting, Unable to work remotely

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CRM Implementation Specialist (Nonprofits) (Remote)

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