Position Details
About this role
Support and maintain CRM systems for clients, handle customer privacy requests, and generate reports to improve operational efficiency in a remote setting.
Key Responsibilities
- Support CRM systems
- Manage user access
- Create tickets and reports
- Troubleshoot system issues
- Support training and documentation
Technical Overview
Provides CRM system support using Salesforce, ServiceNow, and Exterro, with proficiency in Microsoft Office 365, troubleshooting, and report creation.
Ideal Candidate
The ideal candidate is an organized, tech-savvy support specialist with experience in CRM systems like Salesforce or ServiceNow, capable of providing remote customer support and system troubleshooting.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of CRM experience, Inability to work remotely, Poor organizational skills
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