Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Bachelor's/Associate's Degree (in an IT or related field is highly desirable but not required)

Category ERP & CRM Systems

About this role

This role involves providing technical and business support for Salentica CRM solutions, primarily Salesforce, managing support incidents, and assisting clients with best practices.

Key Responsibilities

Provide business and technical support for Salentica Elements and Salesforce
Manage support incidents and escalate issues
Create and maintain knowledge base articles
Collaborate with development and support teams
Assist clients during calls and workshops

Technical Overview

Supports Salentica Elements on Salesforce Lightning Platform, manages incidents, escalates issues, and maintains knowledge base articles. Requires familiarity with Salesforce CRM and incident management tools.

Ideal Candidate

The ideal candidate is a mid-level support specialist with experience in Salesforce CRM and CRM support, capable of managing support incidents and creating knowledge base articles. They should be collaborative, detail-oriented, and able to work onsite in Jacksonville, FL.

Must-Have Skills

Salesforce CRMCRM supportsupport incident management

Nice-to-Have Skills

Salentica ElementsMicrosoft Dynamics 365CRM support experience

Tools & Platforms

Salesforce Lightning PlatformSalentica ElementsMicrosoft Dynamics 365

Required Skills

Salesforce CRMCRM supportSalentica Elementsincident managementsupport specialistSalesforce Lightning PlatformMicrosoft Dynamics 365customer supportknowledge basesupport tickets

Hard Skills

Salesforce CRMSalesforce Lightning PlatformSalentica ElementsCRM supportIncident managementKnowledge base creationCustomer supportSupport incident management

Soft Skills

problem-solvingcollaborativeconscientiouscommunicationclient guidance

Industry & Role

Industry Fintech

Job Function CRM support and incident management for Salentica and Salesforce platforms

Role Subtype Customer Support & Support Specialist

Tech Domains Salesforce, Microsoft Dynamics 365

Keywords for Your Resume

Salesforce CRMCRM supportSalentica Elementsincident managementsupport specialistSalesforce LightningCRM incident escalationclient supportknowledge basesupport ticketssupport teamMicrosoft Dynamics 365support incidentscustomer supportsupport processesCRM support specialistSalenticafinancial services technologysupport analystclient support specialistsupport incident managementincident escalation

Deal Breakers

Lack of Salesforce CRM experience, No support or incident management experience, Unwillingness to work onsite in Jacksonville, FL

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CRM Support Specialist (Salesforce)

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