Position Details
About this role
This role involves managing and expanding customer accounts within a SaaS platform, focusing on retention, upselling, and cross-selling to maximize revenue and customer satisfaction.
Key Responsibilities
- Manage customer relationships
- Drive account growth
- Secure contract renewals
- Analyze product usage
- Collaborate with teams
Technical Overview
The position requires understanding of digital marketing ecosystems, customer engagement solutions, and working with cross-functional teams like Customer Success, Sales, and Product.
Ideal Candidate
The ideal candidate is a mid-level SaaS account executive with over 5 years of experience managing customer relationships, driving account expansion, and collaborating across teams to ensure client success.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No experience in SaaS sales or account management, Lack of proven success in managing customer accounts, Unwilling to work onsite in New York City
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