Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Not specified

Category Sales & Business Development

About this role

This role focuses on managing and growing customer accounts within a SaaS company, emphasizing retention, upselling, and customer satisfaction.

Key Responsibilities

Manage customer relationships
Drive account growth
Secure renewals
Upsell and cross-sell
Coordinate with cross-functional teams

Technical Overview

Involves understanding of digital marketing solutions, customer engagement platforms, and account management tools.

Ideal Candidate

The ideal candidate is a mid-level account executive with over 3 years of SaaS sales experience, strong relationship management skills, and a proven ability to drive account expansion and renewals in a SaaS environment.

Must-Have Skills

3+ years of experience in Account ManagementSaaS sales experienceQuota-carrying roles

Nice-to-Have Skills

Experience with digital marketing solutionsExperience with customer engagement platforms

Tools & Platforms

Customer Success platformsCRM tools

Required Skills

Customer Relationship ManagementAccount ManagementRenewalsUpsellCross-sellCustomer SuccessProduct KnowledgeWhitespace AnalysisContract NegotiationDigital Marketing Ecosystem

Hard Skills

Customer Relationship ManagementAccount ManagementRenewalsUpsellCross-sellCustomer SuccessProduct KnowledgeWhitespace AnalysisContract NegotiationDigital Marketing Ecosystem

Soft Skills

CommunicationRelationship BuildingTeamworkProblem-solvingAutonomyAccountabilityAdaptability

Industry & Role

Industry SaaS

Job Function Manage and expand customer accounts in a SaaS environment

Role Subtype Sales & Business Development

Keywords for Your Resume

Customer Account ExecutiveAccount ManagementCustomer SuccessUpsellRenewalsCross-sellContract NegotiationDigital Marketing EcosystemCustomer RelationshipsSaaS salesQuota-carryingOnsiteSan FranciscoCRMAccount GrowthCustomer SatisfactionContract negotiationsdigital marketingcustomer relationships

Deal Breakers

Less than 3 years of relevant experience, No SaaS sales background, Lack of account management experience

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