✦ Luna Orbit — Sales & Business Development

Customer Account Executive, Scale

at Braze

📍 New York City Onsite Posted March 25, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Sales & Business Development

About this role

This position involves managing and expanding customer accounts within a SaaS company, focusing on retention, upselling, and ensuring customer satisfaction.

Key Responsibilities

  • Manage customer relationships
  • Drive account growth
  • Secure renewals
  • Upsell and cross-sell
  • Coordinate with cross-functional teams

Technical Overview

Requires understanding of digital marketing solutions, customer engagement platforms, and account management tools.

Ideal Candidate

The ideal candidate is a mid-level account executive with at least 3 years of SaaS sales experience, strong relationship management skills, and a track record of driving renewals and upselling in a SaaS environment.

Must-Have Skills

3+ years of experience in Account ManagementSaaS sales experienceQuota-carrying roles

Nice-to-Have Skills

Experience with digital marketing solutionsExperience with customer engagement platforms

Tools & Platforms

Customer Success platformsCRM tools

Required Skills

Customer Relationship ManagementAccount ManagementRenewalsUpsellCross-sellCustomer SuccessProduct KnowledgeWhitespace AnalysisContract NegotiationDigital Marketing Ecosystem

Hard Skills

Customer Relationship ManagementAccount ManagementRenewalsUpsellCross-sellCustomer SuccessProduct KnowledgeWhitespace AnalysisContract NegotiationDigital Marketing Ecosystem

Soft Skills

CommunicationRelationship BuildingTeamworkProblem-solvingAutonomyAccountabilityAdaptability

Industry & Role

Industry SaaS
Job Function Manage and grow customer accounts in a SaaS environment
Role Subtype Sales & Business Development

Keywords for Your Resume

Customer Account ExecutiveAccount ManagementCustomer SuccessUpsellRenewalsCross-sellContract NegotiationDigital Marketing EcosystemCustomer RelationshipsSaaS salesQuota-carryingOnsiteNew York CityCRMAccount GrowthCustomer SatisfactionContract negotiationsdigital marketingcustomer relationships

Deal Breakers

Less than 3 years of relevant experience, No SaaS sales experience, Lack of account management background

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