✦ Luna Orbit — Sales & Business Development

Customer Account Executive, Scale

at Braze

📍 Austin Onsite Posted March 12, 2026
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category Sales & Business Development

This role focuses on managing and growing existing customer accounts in a SaaS environment, ensuring retention and revenue growth through renewals and upselling.

  • Manage customer relationships
  • Drive account growth
  • Secure contract renewals
  • Identify growth opportunities
  • Collaborate with cross-functional teams

Requires understanding of digital marketing ecosystems, customer engagement solutions, and SaaS platforms.

The ideal candidate is a mid-level SaaS account executive with 3+ years of experience, skilled in managing customer relationships, driving renewals, and identifying growth opportunities in a fast-paced environment.

Account ManagementSaaS salesCustomer Relationship ManagementRenewal ManagementUpsellCross-sell
Solutions ConsultingContract NegotiationCustomer Success
CRM platformsCustomer Success tools
Account ManagementSaaS salesCustomer Relationship ManagementRenewal ManagementUpsellCross-sellWhitespace AnalysisCustomer SuccessSolutions ConsultingContract Negotiation
Account ManagementSaaS salesCustomer Relationship ManagementRenewal ManagementUpsellCross-sellWhitespace AnalysisCustomer SuccessSolutions ConsultingContract Negotiation
CommunicationRelationship BuildingTeamworkProblem-solvingAccountability
Industry SaaS
Job Function Customer account management and growth in a SaaS environment
Customer Account ExecutiveAccount ManagementSaaS salesCustomer SuccessRenewal ManagementUpsellCross-sellWhitespace AnalysisContract RenewalsCustomer RelationshipsDigital Marketing EcosystemCustomer Engagement SolutionsAccount GrowthRetentionCustomer Satisfaction

Less than 3 years of relevant experience, Lack of SaaS sales experience, Inability to handle complex customer accounts

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