Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree or technical school graduate

Category Sales & Business Development

About this role

This role involves managing and growing a portfolio of cloud communication services, identifying sales opportunities, and supporting customer success through account management and solution selling.

Key Responsibilities

Support and manage customer accounts
Identify upsell/cross-sell opportunities
Prevent account churn
Deliver proposals and demos
Collaborate with internal teams

Technical Overview

Focuses on B2B account management, solution selling, and customer relationship building within cloud communication platforms like UCaaS and contact center solutions.

Ideal Candidate

The ideal candidate is a proactive B2B account manager with at least 3 years of experience in solution selling and cloud communications. They excel at building client relationships, managing accounts, and achieving sales targets in a fast-paced environment.

Must-Have Skills

3+ years of B2B account managementSolution selling experienceAbility to build client relationshipsMeeting sales quotas

Nice-to-Have Skills

Experience with cloud servicesExperience with UCaaS or contact center solutionsTechnical knowledge of cloud communications

Tools & Platforms

CRM softwarePresentation toolsDemo platforms

Required Skills

Account ManagementUpsellingCross-sellingCustomer Relationship ManagementSolution SellingBusiness ReviewProposal DevelopmentProduct DemonstrationsCustomer SupportTechnical Support

Hard Skills

Account ManagementUpsellingCross-sellingCustomer Relationship ManagementSolution SellingBusiness ReviewProposal DevelopmentProduct DemonstrationsCustomer SupportTechnical Support

Soft Skills

Relationship BuildingCommunicationOrganizationTeamworkProblem Solving

Industry & Role

Industry Telecom

Job Function Managing and expanding customer accounts in cloud communication services

Keywords for Your Resume

Customer Account ManagerAccount ManagementUpsellingCross-sellingB2BSolution SellingCustomer RelationshipsBusiness ReviewProposalsProduct DemonstrationsCustomer SupportTechnical SupportCloud CommunicationsUCaaSContact CenterCloud Services

Deal Breakers

Less than 3 years of experience in B2B account management, No experience with cloud or UCaaS solutions, Lack of solution selling background

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