Position Details

Type Not Specified

Experience mid

Education Not specified

Category Education & Training

About this role

Customer and Partner Services Program Manager designs and delivers learning experiences and technical content to enable successful deployment and adoption of Okta solutions for customers and partners.

Key Responsibilities

Technical Lab Development: design and support hands-on labs
New Product Readiness: translate features for customers/partners
Subject Matter Expert: deliver on trends and IAM
Content Creation: tutorials and training materials
Analytics and Reporting: review surveys and performance data

Technical Overview

Focus on IAM protocols (OAuth 2.0, OIDC, SAML), code-readability with JavaScript/TypeScript, and hands-on labs; creates training materials and ILT content; cross-functional coordination.

Ideal Candidate

The ideal candidate is a technically proficient instructional designer and program manager with deep IAM knowledge (OAuth 2.0, OIDC, SAML) and strong ability to translate complex product features into actionable training and docs.

Must-Have Skills

Domain Expertise: OAuth 2.0OIDCand SAMLAbility to read and understand code (JavaScript/TypeScript) to create/validate tutorial codeTranslate complex product features into training materialsManage multiple projects and stakeholders

Nice-to-Have Skills

Okta & Auth0 knowledgeExperience using AI tools to accelerate content creation

Tools & Platforms

OktaAuth0

Required Skills

OAuth 2.0OIDCSAMLIdentity & Access ManagementJavaScriptTypeScriptILTTechnical writingContent creationLab environments

Hard Skills

OAuth 2.0OIDCSAMLIdentity and Access ManagementJavaScriptTypeScriptJavaScript/TypeScript frameworksInstructor-Led Training (ILT)Technical writingContent creationLab environmentsNew product readinessCross-functional collaboration

Soft Skills

clarity and synthesiscommunicationproject managementself-directiondeadline-driven

Industry & Role

Industry SaaS

Job Function Design and deliver end-to-end learning journeys and hands-on resources to enable rapid deployment and adoption of Okta products by customers and partners.

Role Subtype Program Manager

Tech Domains JavaScript, TypeScript, OAuth 2.0, OIDC, SAML, Identity & Access Management

Keywords for Your Resume

Customer and Partner Services Program ManagerOktaTorontoOAuth 2.0OIDCSAMLIdentity & Access ManagementJavaScriptTypeScriptInstructor-Led TrainingILTTechnical writingContent creationLab environmentsNew product readinessAnalytics and ReportingCross Functional CollaborationOkta Auth0training materialslearning experiences

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