Position Details
About this role
This role involves handling inbound and outbound customer calls, resolving concerns, and maintaining customer data to ensure high service quality.
Key Responsibilities
- Handle inbound/outbound calls
- Resolve customer concerns
- Coordinate follow-up requests
- Maintain customer data
- Report customer feedback
Technical Overview
Requires proficiency in Microsoft Office applications and customer relationship management processes.
Ideal Candidate
The ideal candidate is a customer service professional with 2+ years of experience, proficient in Microsoft Office applications, and capable of handling customer inquiries and follow-up efficiently.
Must-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer service experience, Inability to use Microsoft Office, No high school diploma or GED
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