✦ Luna Orbit — Data & Analytics

Customer CARE Data Analyst

at Southwest Airlines

📍 TX-Dallas Unknown 💰 $77K – $77K USD / year Posted March 28, 2026
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Position Details

Salary $77K – $77K USD / year
Type Full-Time
Experience entry
Exp. Years Entry level
Education Not specified
Category Data & Analytics

About this role

This role involves analyzing operational data to generate insights, develop dashboards, and support decision-making processes within the Customer CARE team at Southwest Airlines.

Key Responsibilities

  • Transform operational data
  • Create dashboards
  • Monitor trends
  • Perform root cause analysis
  • Support ad hoc data requests

Technical Overview

The technical scope includes data analysis, visualization, SQL, dashboard development, and reporting tools, with a focus on improving customer service metrics.

Ideal Candidate

The ideal candidate is an entry-level data analyst with strong skills in SQL, data visualization, and dashboard creation. They are analytical, detail-oriented, and capable of turning operational data into actionable insights to improve customer experience.

Must-Have Skills

Data analysisData visualizationSQLData cleansingRoot cause analysisDashboard development

Nice-to-Have Skills

AutomationSoftware developmentData architectureBusiness intelligence tools

Tools & Platforms

ExcelData analytics toolsDashboards

Required Skills

Data analysisData visualizationSQLDashboardAd hoc reportingData cleansingRoot cause analysisExcelBusiness intelligenceData manipulation

Hard Skills

Data analysisData visualizationSQLData cleansingRoot cause analysisDashboard developmentAd hoc reportingData manipulationExcelBusiness intelligence

Soft Skills

analytical thinkingcommunicationcollaborationproblem-solvingcontinuous improvement

Industry & Role

Industry Airlines / Customer Service
Job Function Analyze and visualize customer data to support operational decisions
Role Subtype Data Analyst
Tech Domains SQL, Data analysis, Data visualization, Business intelligence

Keywords for Your Resume

data analysisdata visualizationSQLdashboardad hoc reportingdata cleansingroot cause analysisExcelbusiness intelligencedata manipulationanalyticsdata architectureautomationsoftware developmentdashboards

Deal Breakers

Lack of SQL or data visualization skills, No experience with dashboard development, No analytical thinking or problem-solving skills

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