Position Details

Salary $15 – $18 USD / year

Type Full-Time

Experience entry

Exp. Years 1+ years

Education High school or equivalent (Required)

Category Customer Success & Support

About this role

Customer Care Representative providing frontline support for TimeTrak's TimeTrakGO payroll/time-tracking software. Handles inquiries via phone, chat, and email, configures product settings, and escalates product issues when needed.

Key Responsibilities

Respond to inquiries via phone, chat, and email with accurate solutions
Guide customers through product configuration
Train customers on features
Troubleshoot issues and identify root causes
Escalate product issues to development

Technical Overview

Hands-on exposure to payroll/time-tracking software; supports configuration and training; works with cross-channel customer interactions in a remote environment.

Ideal Candidate

The ideal candidate is a customer care representative with 1+ year in customer support, familiar with payroll/time tracking software, and strong multi-channel communication skills. They should be comfortable guiding non-technical customers and learn TimeTrakGO concepts quickly in a remote setting.

Must-Have Skills

Experience in a customer support or customer care role (1+ years preferred)Experience with payrolltime trackingor workforce management softwareFamiliarity with supporting customers across multiple channels (phonechatemail)

Nice-to-Have Skills

Experience with TimeTrakGOPayroll/time tracking software familiarity

Tools & Platforms

TimeTrakGOPayroll software

Required Skills

Customer support experience; payroll/time tracking software familiarity; multi-channel support; strong communication; problem solving; attention to detail; TimeTrakGO familiarity

Hard Skills

TimeTrakGOPayroll conceptstime tracking softwarepayroll softwaresupport across phonechatand emailtroubleshootingproduct configurationproduct trainingproblem solvingmulti-channel support

Soft Skills

strong written and verbal communicationability to explain complex topics simplymethodical information gatheringattention to detailcustomer empathyability to work with non-technical customers

Industry & Role

Industry Software / SaaS

Job Function Provide frontline customer support for TimeTrak's TimeTrakGO platform remotely

Role Subtype Customer Support Specialist

Keywords for Your Resume

customer care representativecustomer supportremotetimetrakgopayroll conceptstime trackingworkforce managementmulti-channel supportphone supportchat supportemail supporttroubleshootingproduct configurationtraining customerscommunicationproblem solvingattention to detailhigh school diplomatimeTrakGOpayroll softwarecommunications

Deal Breakers

not based in the united states, no customer service experience, no payroll/time tracking software experience

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