Position Details

Salary $15 – $18 USD / year

Type Full-Time

Experience entry

Exp. Years 0-1 years

Education High school or equivalent (Required)

Category Customer Success & Support

About this role

Customer Care Representative role supporting TimeTrakGO cloud platform, handling customer inquiries, configuring products, and guiding customers to realize payroll/time-tracking value via multi-channel support.

Key Responsibilities

Respond to customer inquiries via phone, chat, and email
Guide customers through product configuration
Train customers on product features
Troubleshoot issues and reproduce root causes
Escalate systemic issues to development

Technical Overview

Focus on TimeTrak GO/payroll/time-tracking integration; requires strong problem-solving and the ability to translate payroll concepts for customers.

Ideal Candidate

The ideal candidate is a customer care professional with 1+ years in payroll/time tracking software, comfortable guiding non-technical customers and supporting across phone, chat, and email channels.

Must-Have Skills

Experience in a customer support or customer care role (1+ years preferred)Experience with payrolltime trackingor workforce management softwareFamiliarity with supporting customers across multiple channels (phonechatemail)

Nice-to-Have Skills

Experience in a customer support role (1+ years preferred)Payroll software experienceTime tracking software experienceWorkforce management software experience

Tools & Platforms

TimeTrak GOTimeTrak

Required Skills

TimeTrak GOTimeTrakpayroll conceptstime trackingworkforce managementpayroll softwareproduct configurationtroubleshootingroot cause analysistraining customersmulti-channel supporthigh school diploma

Hard Skills

TimeTrak GOPayroll conceptsTime tracking conceptsProduct configurationTroubleshootingRoot cause analysisTraining customersMulti-channel supportPayroll software

Soft Skills

Clear communicationProblem solvingDetail orientationPatienceAbility to explain complex topics simplyTeam collaboration

Industry & Role

Industry SaaS

Job Function Serve as frontline expert for TimeTrak customers to optimize payroll/time-tracking usage

Role Subtype Customer Support Specialist

Keywords for Your Resume

customer care representativecustomer supportremotetimeTrakGOTimeTrakpayrolltime trackingworkforce managementphone supportchat supportemail supportproduct configurationtroubleshootingroot cause analysistraining customerspayroll conceptstime tracking terminologymulti-channel supporthigh school diplomaus basedpayroll softwaremultichannel supporttraining

Deal Breakers

No experience in customer support or payroll/timesheet software, Unwillingness to work remotely from the US, Lack of experience across multiple support channels

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