Position Details

Type Full-Time

Experience entry

Exp. Years 1-3 years

Education High School Diploma or equivalent

Category Customer Success & Support

About this role

Join Farmers Insurance as a remote Customer Care Representative for Farmers Service Operations. You will be the first point of contact for customers and agents, handling inquiries about coverage, billing, and policy details, while undergoing paid training at the University of Farmers.

Key Responsibilities

Receive and respond to inquiries related to insurance matters
Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
Access account information and communicate while working in multiple systems
Use account information, deep product knowledge to make appropriate recommendations
Escalate unresolved issues requiring advanced support

Technical Overview

This role centers on customer service with basic technical requirements, including navigating multiple systems and using Microsoft Office; adherence to compliance and legal requirements governs recommended actions.

Ideal Candidate

The ideal candidate is a licensed insurance professional with 1-3 years of customer service experience, adept at handling multimodal inquiries remotely and navigating multiple systems to resolve policy questions.

Must-Have Skills

1-3 years customer serviceProducer/Agent Property and Casualty licenseHigh School Diploma or equivalent

Nice-to-Have Skills

Call center/agency experienceDemonstrated customer service skillsStrong verbal communication and listening skillsDemonstrated written communication skillsDemonstrated analytical skillsDemonstrated problem solving skillsExcellent judgment and decision making skillsFriendly and service-orientedMaintains a high degree of professionalismExcellent organizational skills

Required Skills

1-3 years customer servicecall center experiencehigh school diplomaproperty and casualty licenseProducer/Agent Property and Casualty licenseMicrosoft Officetelephone supportchat supportemail supportremote workwritten communicationverbal communicationanalytical skillsproblem solvingmultitaskingorganization

Hard Skills

Microsoft Office

Soft Skills

Customer serviceVerbal communicationWritten communicationActive listeningAnalytical skillsProblem solvingOrganizational skillsProfessionalismFlexibility

Certifications

Required

Property and Casualty Insurance LicenseProducer/Agent Property and Casualty license

Industry & Role

Industry Insurance

Job Function Deliver frontline insurance policy support to customers and agents via multiple channels in a fully remote role.

Role Subtype Customer Support Specialist

Keywords for Your Resume

Customer Care RepresentativeCustomer servicecall centerphone supportchatemail supportProperty and Casualty licenseProducer/Agent Property and Casualty licenseP&C licenseMicrosoft OfficeHigh School DiplomaRemoteFully remote1-3 years customer servicemultichannelUniversity of FarmerstrainingpolicycomplianceinsuranceCall centerPhone supportChat supportEmail support

Deal Breakers

Lack of Property and Casualty license, No High School Diploma or equivalent, Less than 1 year of customer service experience

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Customer Care Representative - Farmers Service Operations (P&C license is REQUIRED)

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