Position Details

Salary $110K – $150K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category Cybersecurity

About this role

This role involves owning complex technical escalations, applying AI and troubleshooting skills to resolve customer issues, and improving support workflows at a SaaS company.

Key Responsibilities

Own technical escalations
Apply AI tools for troubleshooting
Identify root causes
Debug code issues
Improve support workflows

Technical Overview

Technical environment includes APIs, databases, AI tools, and support tooling, with a focus on debugging, root cause analysis, and applying emerging AI capabilities.

Ideal Candidate

The ideal candidate is a mid-level engineer with experience in AI, APIs, and troubleshooting complex technical escalations. They possess strong communication skills and a deep understanding of support workflows and code-level fixes.

Must-Have Skills

ProgrammingAPIsDatabasesTroubleshootingAI toolsCode-level fixesRoot cause analysis

Nice-to-Have Skills

LLMLarge Language ModelsAI techniquesSupport workflows

Tools & Platforms

AI toolsR&D toolingSupport tooling

Required Skills

APIsArtificial IntelligenceAI toolsLLMLarge Language ModelsDebuggingTroubleshootingCode-level fixesRoot cause analysisProgrammingDatabases

Hard Skills

APIsApplication Programming InterfacesAIArtificial IntelligenceLLMLarge Language ModelsDebuggingTroubleshootingCode-level fixesRoot cause analysisProgrammingDatabasesSystem troubleshootingSupport workflowsCode searchPattern recognitionAI toolsAI techniques

Soft Skills

CommunicationTeamworkProblem-solvingCollaborationAnalytical thinking

Industry & Role

Industry SaaS

Job Function Technical escalation management and support workflow optimization

Keywords for Your Resume

Customer Centric EngineerAPIsApplication Programming InterfacesAIArtificial IntelligenceLLMLarge Language ModelsDebuggingTroubleshootingCode-level fixesRoot cause analysisProgrammingDatabasesSupport workflowsCode searchPattern recognition

Deal Breakers

Lack of experience with APIs or debugging, No experience with AI tools or techniques, Poor communication skills

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