Position Details
About this role
Serve as a Customer Contact Center Representative for Xcel Energy, handling complex customer concerns through phone and other technology channels. Provide technical support, process critical orders during emergencies, and support customers with accurate information on electric and gas rate options.
Key Responsibilities
- Deliver exceptional customer service through phone calls and technology channels
- Anticipate customer needs and provide tailored solutions
- Troubleshoot and resolve technology-related issues using Microsoft Windows knowledge
- Respond to gas and electric emergency situations to ensure public safety
- Participate in on-call rotation and weekends as required
Technical Overview
Use expertise to troubleshoot hardware and software issues focused on Microsoft Windows and provide specialized technical support. Respond with precision to electric and gas emergency situations and process critical orders in high-pressure environments.
Ideal Candidate
The ideal candidate has at least 18 months of customer service experience and can handle high-pressure calls with empathy and precision. They are proficient with hardware and software troubleshooting focused on Microsoft Windows and are able to respond reliably to electric and gas emergency situations as part of an on-call rotation.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Must have at least 18 months of customer service experience or equivalent, Must have High School Diploma or equivalent, Must be proficient in hardware and software technology with a focus on Microsoft Windows products, Must be able to participate in an on-call rotation and some weekend shifts as required
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