✦ Luna Orbit — Sales & Business Development

Customer Experience Customer Success Technical Leader

at Cisco Systems

Remote 💰 $161K – $205K USD / year Posted April 04, 2026
Salary $161K – $205K USD / year
Type Full-Time
Experience lead
Education Not Specified
Category Sales & Business Development

Customer Experience Customer Success Technical Leader (Splunk) leads strategic adoption and technical mentorship for enterprise Splunk deployments in a remote-capable role.

  • Lead long-term customer engagements and success plans
  • Provide technical mentorship on Splunk ES configurations
  • Collaborate with CS, Sales Engineers, and the Splunk ecosystem
  • Develop and maintain customer success plans
  • Advocate for customer needs to influence product roadmap

Deep Splunk ES configuration and development; SPL and CIM-based data onboarding; cloud integrations with AWS/Azure/GCP; security operations and threat intelligence

The ideal candidate is an experienced customer success leader with Splunk ES expertise, strong cloud knowledge (AWS/Azure/GCP), and a track record of driving customer adoption in enterprise environments.

Splunk ES knowledgeSPLCIMUBAdata onboardingAWSAzureGoogle Cloud Platformsecurity operations experience
Threat intelligencerisk-based analyticsNotable EventsAdaptive ResponseAssets and IdentitiesEnterprise security
SplunkSplunk Enterprise SecurityAmazon Web ServicesMicrosoft AzureGoogle Cloud PlatformCommon Information Model
Splunk ESSPLCIMUBAdata onboardingAWSAzureGoogle Cloud Platformsecurity operations
Splunk Enterprise SecuritySPLCommon Information ModelUBAdata onboardingforwarding architecturetechnical add-onsAWSAzureGoogle Cloud Platform
Trusted advisorstakeholder managementcommunicationnegotiationteam collaboration
Industry SaaS
Job Function Lead customer success strategy for Splunk deployments, ensuring adoption and satisfaction across enterprise customers.
Role Subtype Customer Success Manager
Tech Domains Amazon Web Services, Azure, Google Cloud Platform, Common Information Model
customer experience customer success technical leadersplunksplunk enterprise securitysplunk esubacimdata onboardingforwarding architecturetechnical add-onsawsazuregoogle cloud platformremotecustomer success managersecurity operationsthreat intelligencerisk-based analyticsassets and identitiesenterprise security

Splunk ES experience is required, Willingness to travel as needed

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