Position Details

Salary $55K – $60K USD / year

Type Full-Time

Experience mid

Exp. Years 2-3 years

Education Not specified

Category Customer Success & Support

About this role

Customer Experience Supervisor overseeing day-to-day Customer Care operations and Call Center functions in a remote role with a San Antonio-based location requirement.

Key Responsibilities

Oversee billing & credit research; manage provider/clients communications; analyze daily call results; coach agents; monitor quality; train and develop staff; resolve escalated issues; maintain systems proficiency

Technical Overview

Role involves billing and credit research, CRM and Salesforce, data analysis, and enabling effective customer interactions within a remote team.

Ideal Candidate

The ideal candidate is a customer experience supervisor with 2-3 years in a call center setting, demonstrated metric-driven leadership, and proficiency with Salesforce. They are customer-obsessed, data-driven, and capable of coaching a remote team from a San Antonio-based location.

Must-Have Skills

2-3 years prior customer service experiencepreferably in a Call Center environmentDemonstrated experience driving metric results for yourself and a teamExcellent verbal & written communication skillsAbility to interpret and leverage data to identify trendsWorking knowledge of internal CRM's and Salesforce

Nice-to-Have Skills

Bachelor's degree (preferred)Microsoft and Google SuiteExperience with CRM analyticsProcess improvement mindset

Tools & Platforms

SalesforceCRM systemsMicrosoft ExcelGoogle Suite

Required Skills

2-3 years customer service; call center experience; data-driven; CRM/Salesforce knowledge; billing knowledge; communication; data interpretation

Hard Skills

CRMSalesforcebillingcredit researchdata analysisExcelcustomer servicecommunicationtraining

Soft Skills

communicationempathymultitaskingproblem-solvingcollaboration

Industry & Role

Industry Technology

Job Function Lead a remote customer care team to deliver high-quality service and drive performance metrics.

Role Subtype Call Center Supervisor

Keywords for Your Resume

customer experience supervisorcall center supervisorremotesan antoniotexascrmsalesforcebillingcredit researchcustomer inquiriescoachingteam performancedata analysisexcelconfidentialwork from homeremote workcustomer serviceservice centercustomer experiencecall centerteam leadershipkpi

Deal Breakers

No call center or customer service background, Inability to work within a San Antonio-based remote constraint

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