✦ Luna Orbit — Sales & Business Development

Customer Growth Account Executive, Commercial

at Klaviyo

📍 Boston, MA Onsite Posted March 12, 2026
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Sales & Business Development

This role focuses on driving customer expansion through cross-sell and upsell strategies, working closely with Customer Success and Renewals teams to maximize revenue and strengthen client relationships.

  • Engage customers for expansion
  • Conduct product demos
  • Manage sales pipeline
  • Collaborate with Customer Success
  • Achieve quota

The position involves leveraging CRM tools like Salesforce, conducting solution demonstrations, and applying consultative selling techniques to existing customers.

The ideal candidate is a proactive sales professional with experience in customer growth and account management, capable of driving upsell and cross-sell opportunities within a SaaS environment, with strong consultative selling skills.

Customer serviceBusiness developmentSales acumenConsultative sellingForecasting
CRMSolution DemonstrationsUpsell and Cross-sell strategies
SFDCSalesforce
Customer GrowthAccount ManagementUpsellCross-sellCRMForecastingSolution DemonstrationsConsultative SellingBusiness MetricsSales Pipeline
Customer GrowthAccount ManagementUpsellCross-sellCRMForecastingSolution DemonstrationsConsultative SellingBusiness MetricsSales Pipeline
Customer ServiceCommunicationActive ListeningPersona-specific MessagingNegotiationRelationship Building
Industry SaaS
Job Function Sales & Customer Growth
Customer GrowthAccount ManagementUpsellCross-sellCRMForecastingSolution DemonstrationsConsultative SellingBusiness MetricsSales PipelineCustomer ServiceSales AcumenRelationship BuildingNegotiationClient Engagement

Lack of experience in SaaS customer growth, No experience with CRM tools like Salesforce, Inability to perform consultative selling, No track record of quota attainment

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