About this role
This role serves as the operational link between AMD and customers, managing expectations and resolving issues across orders, supply, delivery, and forecasting. The account manager drives operational excellence through inventory/DOI optimization, demand-supply analysis, accurate forecasting, and regular quarterly business reviews.
Key Responsibilities
- Review customer backlogs regularly and resolve issues with internal teams and customers
- Manage business through NPI and EOL lifecycle stages
- Optimize inventory and Days of Inventory (DOI) to minimize costs
- Balance demand and supply for direct customers and distribution channels
- Lead critical projects and conduct quarterly business reviews (QBRs) with customers
Technical Overview
Primarily business-operations focused: managing customer backlogs, product lifecycle stages (NPI/EOL), and analytics for consumption/ordering patterns to balance demand and supply. Supports forecasting and revenue projection accuracy while improving processes aligned to strategy.
Ideal Candidate
The ideal candidate is a customer operations/account manager who can manage forecasting, inventory (including Days of Inventory/DOI), and order-to-delivery coordination across the product lifecycle. They bring strong communication and analytical skills to run quarterly business reviews, resolve customer operational issues, and collaborate effectively with factory, finance, and sales teams.
Must-Have Skills
Serve as the operational link between AMD and customersManage expectations and resolve issues related to orderssupplydeliveryand forecastingReview customer backlogs regularly and collaborate with internal teams (factoryfinancesales) and customersManage business through all product lifecycle stagesincluding NPI and EOLOptimize inventory and Days of Inventory (DOI)Maintain accurate forecasts and ensure timely revenue projectionsEngage customers through quarterly business reviews and operational meetings
Tools & Platforms
Ticketing systemsJira
Required Skills
Order managementSupply and demand balancingForecastingRevenue projectionInventory optimizationDays of Inventory (DOI) optimizationBacklog reviewDemand/supply analysisConsumption and ordering pattern analysisQuarterly business reviews (QBRs)NPI (New Product Introduction)EOL (End of Life)Product lifecycle stage managementProject leadershipData-driven analytical thinkingProcess improvementOperational issue resolutionStrategic relationship managementConflict resolution
Hard Skills
Order managementSupply and demand balancingForecastingRevenue projectionInventory optimizationDays of Inventory (DOI) optimizationBacklog reviewDemand/supply analysisConsumption and ordering pattern analysisQuarterly business reviews (QBRs)NPI (New Product Introduction)EOL (End of Life)Product lifecycle stage managementProject leadershipData-driven analytical thinkingProcess improvementOperational issue resolutionStrategic relationship managementConflict resolution
Soft Skills
Proactive problem-solvingExceptional communicationRelationship-buildingAdaptabilityResilienceHandles ambiguityCross-functional collaborationInfluence without authorityDiplomatic conflict resolutionCustomer-first mindsetAnalytical thinkingConsultative guidanceLeadershipTeam collaboration
Keywords for Your Resume
Customer Operation Account ManagerCustomer Operations Account Manageroperational linkcustomer backlogsorderssupplydeliveryforecastinginventoryDays of Inventory (DOI)demand and supplyconsumptionordering patternsrevenue projectionsNPIEOLquarterly business reviewsoperational meetingsprocess improvementstrategic relationshipsconflict resolutioninfluence without authoritycross-functional collaborationfactoryfinancesalesoperational excellence
Deal Breakers
Must be able to manage product lifecycle stages including NPI and EOL
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