Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Bachelor’s degree in related field or equivalent business experience

Category ERP & CRM Systems

About this role

Responsible for administering and improving business systems used by the Customer Organization, driving data-driven decisions, automation, and governance to boost customer operations efficiency.

Key Responsibilities

Provides cross-functional support
Administers systems
Researches and analyzes findings
Presents to stakeholders
Implements new processes and automation
Leads surveys and data gathering
Aligns initiatives across teams
Analyzes data for KPIs

Technical Overview

Role involves analysis of data to identify KPIs, spearheading process improvements, and coordinating cross-functional initiatives; no specific tech stack is listed.

Ideal Candidate

The ideal candidate is a mid-level operations/data analyst with experience administering business systems, driving process improvements, and delivering data-driven insights. They should thrive in cross-functional environments and be comfortable conducting surveys to inform KPI-driven decisions.

Must-Have Skills

Bachelor’s degree in related field or equivalent business experience2+ years of relevant experience

Required Skills

Bachelor’s degree in related field or equivalent business experience2+ years of relevant experiencedata analysisautomationsurveysKPI tracking

Hard Skills

data analysisautomationproject managementsurveysstakeholder managementcross-functional communicationdata-driven decisionskey performance indicators

Soft Skills

communicationproblem-solvingattention to detailorganizational skillsteam collaboration

Industry & Role

Industry SaaS

Job Function Operate as the administrator and internal champion for customer systems to optimize operations

Role Subtype Business Analysis

Keywords for Your Resume

Customer Operations Analystadministratorinternal championbusiness systemsdata-driven decisionsautomationsurveyskey performance indicatorscross-functional communicationstakeholdersproject managementBachelor’s degree2+ yearsremoteOnsite/Hybrid/Remote depending on locationdata analysisprocess improvement

Deal Breakers

Bachelor’s degree not possessed, Less than 2 years of relevant experience

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