Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This hybrid role supports the Sales team as a Customer Service Representative (Italian Speaker). You will manage the customer order lifecycle from clean order entry through invoicing and delivery while handling backlog changes and reserved inventory.

Key Responsibilities

Manage the Order-to-Invoice process
Communicate with customers and suppliers and provide after-sales support
Monitor order management and backlog
Handle customer requests and backlog changes
Coordinate with Sales and Logistics to ensure On-Time Delivery

Technical Overview

The role is operational customer support focused on the Order-to-Invoice process, backlog monitoring, and coordinating with internal Sales and Logistics teams. It relies on Microsoft Office—especially Excel—for tracking and process efficiency, plus strong written communication (email primarily).

Ideal Candidate

The ideal candidate is a customer service professional with previous Customer Service experience and strong Italian (C1-C2) plus English (B2+). They are comfortable managing the Order-to-Invoice lifecycle, monitoring backlog, coordinating with Sales and Logistics, and using Microsoft Office—especially Excel (intermediate to advanced)—to drive on-time delivery and customer satisfaction.

Must-Have Skills

Proficiency in Italian C1-C2 levelEnglish at a minimum B2 levelSolid knowledge of Microsoft Officeespecially Excel (intermediate to advanced)Previous experience in Customer ServiceExcellent communication and coordination skillsCustomer-focused mindset

Tools & Platforms

Microsoft OfficeExcel

Required Skills

Customer order lifecycle managementOrder-to-Invoice processAfter-sales supportOrder managementBacklog monitoringCustomer-reserved inventory managementMicrosoft OfficeExcelOn-Time DeliveryCommunicationCoordination

Hard Skills

Customer order lifecycle managementOrder-to-Invoice processOrder managementBacklog monitoringInvoicingDelivery managementCustomer-reserved inventory managementAfter-sales supportProactive customer relationship managementMicrosoft OfficeExcel (intermediate to advanced)Customer requests handlingResponding to customer requestsBacklog changes handlingCoordinating with internal departmentsLogistics coordinationEnsuring On-Time Delivery

Soft Skills

Excellent communication and coordination skillsCustomer-focused mindsetStrong team playerProactive management of the customer order lifecycleStakeholder communication

Industry & Role

Industry Logistics

Job Function Support sales through proactive customer order lifecycle management

Role Subtype Customer Support Specialist

Keywords for Your Resume

Customer Sales RepresentativeCustomer Service RepresentativeCustomer ServiceItalian SpeakerOrder-to-Invoice processOrder managementbacklog monitoringinvoicing and deliverycustomer-reserved inventoryafter-sales supportOn-Time DeliveryMicrosoft OfficeExcelEnglish B2Italian C1-C2invoicingdelivery

Deal Breakers

Proficiency in Italian C1-C2 level, English at a minimum B2 level, Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced)

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Customer Sales Representative with Italian

Get matched to jobs like this