About this role
Facilitate completion of all customer warranty requests while maintaining high customer satisfaction by scheduling inspections and coordinating subcontractors for repairs. Proactively resolve homeowner issues after closing through work order processing, evaluation of warrantable items, and follow-up to ensure concerns are addressed.
Key Responsibilities
- Receive and confirm homeowner requests
- Schedule inspection appointments and communicate warrantability outcomes
- Process work orders and manage subcontractors for warranty repairs
- Certify warranty work completion within contractor obligations
- Follow up with homeowners and ensure quality standards compliance
Technical Overview
This role uses DRH Warranty applications on a smart phone, tablet, or laptop and requires proficiency with MS Office and email. It also involves processing written or electronic work orders and managing quality standards compliance for warranty repair execution.
Ideal Candidate
The ideal candidate has 6 months to 1 year of related experience and a strong customer service mindset focused on completing warranty requests after home closing. They can use DRH Warranty applications on a smart phone, tablet, or laptop, communicate clearly with homeowners and subcontractors, and manage work orders to ensure warranty repairs are completed within obligations.
Must-Have Skills
High School Diploma or GED6 months to 1 year related experienceAbility to utilize DRH Warranty applications on a smart phonetabletor laptopProficiency with MS Office and emailAbility to lift and/or move up to 15 poundsAbility to work overtime
Nice-to-Have Skills
Previous customer service experienceExcel in effective and positive communicationsWork effectively in high pressure situationsAbility to provide a systematic approach in carrying out assignments
Tools & Platforms
DRH Warranty applicationsMS Officeemail
Required Skills
customer warranty requests schedulingscheduling subcontractorsinspection appointmentsevaluate warrantable itemscommunicate not warrantable itemsprocess work orderscertify warranty workfollow up with homeownersDRH Warranty applicationsMS Officeemailquality standards compliancelift 15 pounds
Hard Skills
customer warranty requests schedulingcustomer service after closing of the homescheduling inspection appointmentsevaluate repair issues to determine if they are warrantable itemscommunicate repair issues deemed not warrantableprocess written or electronic work ordersverbal instructions from supervisor for homeowner repairsschedule and manage subcontractorswarranty work certificationfollow up with homeowners to ensure concerns are addressedquality standards complianceDRH Warranty applicationssmart phonetabletlaptopMS Officeemaillift and/or move up to 15 poundswork overtime
Soft Skills
effective and positive communicationsgood rapport with subcontractors and homeownerssystematic approach in carrying out assignmentswork effectively in high pressure situationsprofessional and ethical mannercustomer satisfaction focus
Keywords for Your Resume
Customer Service Coordinatorcustomer warranty requestswarranty requestsscheduling subcontractorsinspection appointmentswarrantable itemswork orderssubcontractorsDRH Warranty applicationssmart phonetabletlaptopMS Officeemailproactive resolutionquality standardsfollow up with homeownerscustomer satisfactionability to work overtimelift and/or move up to 15 poundsHigh School Diploma or GED
Deal Breakers
High School Diploma or GED, 6 months to 1 year related experience, Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop, Proficiency with MS Office and email, Ability to lift and/or move up to 15 pounds
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile