About this role
Customer Service Coordinator I supports Caesars Entertainment guests and team members by answering external and internal calls and coordinating requests across key hotel departments. The role emphasizes upbeat, professional service, resolving issues quickly, and promoting Caesars Rewards membership.
Key Responsibilities
- Answer external and internal calls for Caesars Entertainment Atlantic City hotels
- Support guest requests for Front Desk, Housekeeping, Maintenance, and Bell Desk
- Resolve service breakdowns by checking for satisfaction
- Promote Caesars Rewards programs and card membership
- Provide warm greetings and farewells while maintaining professional communication
Technical Overview
The role uses Microsoft Office applications (Word, Access, Excel) and requires familiarity with social media networks. It involves call-handling and coordinating transaction-related needs such as cashiering and guest disputes.
Ideal Candidate
The ideal candidate is an entry-level customer service professional with strong administrative and organizational skills, excellent written and verbal communication, and a proven ability to deliver upbeat, high-quality guest service. They can handle external and internal calls for casino/hotel departments (Front Desk, Housekeeping, Maintenance, Bell Desk) and promote Caesars Rewards program membership while using Microsoft Office tools.
Must-Have Skills
High School diploma or equivalentStrong administrative and organizational skills requiredExcellent written & verbal communication skillsProficient in Microsoft Office applications including WordAccess and ExcelMust type a minimum of 60 words per minuteFluent in EnglishAbility to read and write EnglishNJ CER LICENSE REQUIRED
Nice-to-Have Skills
Casino experienceOther related customer service experience preferredFamiliar with social media networks (implied by requirement wording)
Tools & Platforms
Microsoft OfficeMicrosoft WordMicrosoft AccessMicrosoft Excelsocial media networks
Required Skills
Customer serviceanswering external and internal callsCaesars RewardsFront DeskHousekeepingMaintenanceBell Deskguest disputescashieringMicrosoft Office (WordAccessExcel)social media networkswritten communicationverbal communicationtyping 60 words per minuteNJ CER LicenseEnglish
Hard Skills
Customer serviceAnswering calls for Caesars Entertainment Atlantic City hotelsAdministrative and organizational skillsSocial media networksWritten communicationVerbal communicationFront Desk requestsHousekeeping requestsMaintenance requestsBell Desk requestsCashiering-related transaction needsGuest disputesPromoting Caesars Rewards programsCaesars Rewards card membership promotionMicrosoft OfficeMicrosoft WordMicrosoft AccessMicrosoft ExcelTyping 60 words per minuteReading EnglishWriting EnglishAbility to maintain a pleasant and professional demeanorNJ CER LicenseExternal and internal call handling
Soft Skills
Superior customer service skillsUpbeat and positive attitudeCreates positive energyEnthusiasmBuilds relationshipsWarmfriendly verbal greetingAnticipates needsFastflawless serviceChecks for satisfactionEffectively resolves service breakdownsCourteous team memberWarm farewell and thanks guests for visitingProfessional demeanor
Keywords for Your Resume
Customer Service CoordinatorCustomer Service Coordinator Icustomer serviceexternal and internal callsCaesars EntertainmentAtlantic CityCaesars RewardsCaesars Rewards card membershipFront DeskHousekeepingMaintenanceBell Deskguest disputescashieringNJ CER LICENSENJ CER LicenseMicrosoft OfficeWordAccessExcelsocial media networkswritten communicationverbal communicationtyping 60 words per minuteEnglish
Deal Breakers
NJ CER LICENSE REQUIRED, High School diploma or equivalent, Proficient in Microsoft Office applications including Word, Access and Excel, Must type a minimum of 60 words per minute, Fluent in English; ability to read and write English
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