About this role
This role coordinates the completion of customer warranty repairs after home closing. You will manage homeowner requests, determine warrantable items, schedule inspections and subcontractor repairs, and ensure timely, professional follow-up.
Key Responsibilities
- Receive and confirm homeowner requests
- Schedule inspection appointments with homeowners and/or Customer Service Technicians
- Evaluate repair issues to determine warrantable items
- Schedule and manage subcontractors for warranty repairs
- Follow up with homeowners to ensure timely resolution
Technical Overview
The work involves using DRH Warranty applications on mobile devices (smart phone, tablet, laptop) plus Microsoft Office and email to process and track work orders and communications. The job centers on warranty workflow management rather than software engineering.
Ideal Candidate
The ideal candidate is an entry-level customer service professional with 6 months to 1 year of related experience who can manage homeowner warranty requests after closing. They are comfortable scheduling inspection appointments, working with subcontractors, and using DRH Warranty applications on a smart phone, tablet, or laptop while communicating clearly and professionally with homeowners.
Must-Have Skills
High School Diploma or GED6 months to 1 year related experienceAbility to utilize DRH Warranty applications on a smart phonetabletor laptopProficiency with MS Office and emailAbility to lift and/or move up to 15 pounds
Nice-to-Have Skills
Previous customer service experienceExcel in effective and positive communicationsWork effectively in high pressure situationsAbility to provide a systematic approach in carrying out assignments
Tools & Platforms
DRH Warranty applicationsMicrosoft OfficeEmailsmart phonetabletlaptop
Required Skills
Customer warranty requests managementScheduling subcontractorsHomeowner communicationCustomer Service Technicians schedulingRepair issue evaluation to determine warrantable itemsProcessing work orders (written or electronic)Verbal instructions from supervisorCertifying warranty work within contractor obligationsFollow up with homeownersCompliance with quality standardsDRH Warranty applicationsMS OfficeEmaillift and/or move up to 15 poundsAbility to work overtime
Hard Skills
Customer warranty requests managementScheduling subcontractorsHomeowner communicationCustomer Service Technicians schedulingRepair issue evaluation to determine if they are warrantable itemsProcessing work orders (written or electronic work orders)Verbal instructions processing from supervisorCertifying warranty work is completed within contractor obligationsFollow up with homeownersCompliance with quality standardsProfessional and ethical conductAbility to utilize DRH Warranty applicationsSmart phone useTablet useLaptop useMS OfficeEmail
Soft Skills
Effective communicationPositive communicationProfessional communicationProblem-solvingCustomer satisfaction focusRapport buildingTime managementAbility to work in high pressure situationsTeamworkSystematic approach
Keywords for Your Resume
Customer Service CoordinatorCustomer Service Coordinator - Phoenix CentralCustomer Service Coordinator - Phoenix WestD.R. HortonDHI CommunitiesHigh School Diploma or GEDrelated experienceDRH Warranty applicationsMS Officeemailwork orderswritten or electronic work orderssubcontractorsCustomer Service Technicianswarrantable itemswarranty repairscontractor obligationsquality standardsability to work overtimehomeowner requestsinspection appointmentslift and/or move up to 15 poundscustomer warranty requestshomeowner communication
Deal Breakers
Must have High School Diploma or GED, Must have 6 months to 1 year related experience, Must be able to utilize DRH Warranty applications on a smart phone, tablet, or laptop, Must have proficiency with MS Office and email, Must be able to lift and/or move up to 15 pounds
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