About this role
This role coordinates customer truss orders by aligning customer needs with plant schedules and ensuring smooth, on-time production and delivery. You will communicate schedule updates and change orders to customers, track weekly order reports, and coordinate back-orders and repairs.
Key Responsibilities
- Partner with Sales/Design/Production to align customer needs with plant schedules
- Communicate with customers via email and trade portals for schedules and change orders
- Download and organize design plans to support production schedule
- Track, compile, and share weekly truss order reports with leadership
- Coordinate back-orders and repairs for timely resolution
Technical Overview
The position relies on strong Microsoft Office skills (Microsoft Excel, Microsoft Word, Microsoft Outlook) and operational data handling including data entry, weekly reporting, and organizing design plans. Communication is performed via email and trade portals.
Ideal Candidate
The ideal candidate is a customer service and coordination professional who is highly organized and comfortable managing order schedules. They have strong Microsoft Excel/Word/Outlook skills and can communicate clearly with customers and internal teams to handle schedule updates, change orders, and back-orders.
Must-Have Skills
High school diploma or equivalentStrong working knowledge of Microsoft ExcelWordand OutlookClear and professional written and verbal communication skillsStrong organizational and time-management abilitiesAbility to pass a drug test
Nice-to-Have Skills
2+ years of customer service or coordination experience preferred
Tools & Platforms
Microsoft ExcelMicrosoft WordMicrosoft OutlookEmailTrade portalsStandard office equipment (computerscanner)
Required Skills
customer order schedulingtruss order trackingback-orders coordinationrepairs coordinationweekly reportingmicrosoft excelmicrosoft wordmicrosoft outlookdata entrybusiness mathemail communicationtrade portalspricing data entry
Hard Skills
Customer order schedulingTruss order trackingBack-orders coordinationRepairs coordinationWeekly reportingExcelMicrosoft ExcelWordMicrosoft WordOutlookMicrosoft OutlookData entryBusiness mathProfessional written communicationProfessional verbal communicationEmail communicationTrade portalsDesign plans download and organizationPricing data entryReport preparationCorrespondence and documentation preparationStandard office equipment (computerscanner)
Soft Skills
Organizational skillsTime-management abilitiesClear and professional communicationCustomer-focusedDetail orientedSense of ownershipSelf-directedDependabilityCollaborationSolution orientedProfessional and positive attitudeRelationship buildingFlexibility to work hours mandated by management
Keywords for Your Resume
Customer Service CoordinatorTruss Schedulercustomer truss ordersplant schedulesAccount ManagersSales AssistantsInside SalesDesignProductionemailtrade portalschange ordersDownload and organize design plansSales Administrationcustomer pricing data entryweekly truss order reportsback-ordersrepairsMicrosoft ExcelMicrosoft WordMicrosoft Outlookbusiness mathdata entrydrug testweekly reports
Deal Breakers
Must be able to pass a drug test, High school diploma or equivalent (or equivalent experience per posting)
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