Position Details
About this role
This role involves leading customer service operations for tire customers, handling warranty claims, resolving field concerns, and supporting sales and service activities to enhance customer satisfaction.
Key Responsibilities
- Handle warranty claims
- Resolve field concerns
- Train stakeholders on tire technology
- Conduct fleet tests
- Report via MIS
Technical Overview
The position requires technical knowledge of tire manufacturing and field conditions, with skills in warranty handling, root cause analysis, fleet testing, and MIS reporting.
Ideal Candidate
The ideal candidate is a customer service engineer with 4+ years of experience in tire service operations or OE workshops, skilled in warranty handling, tire technology, and root cause analysis. They excel in customer relationship management and technical problem-solving.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No experience in tire service or OE workshop, Lack of technical knowledge of tires, Inability to handle warranty processes
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