Position Details
About this role
This role involves leading IT support and operations, managing projects, vendors, and stakeholders, and ensuring adherence to ITIL standards within a manufacturing environment.
Key Responsibilities
- Lead IT support teams
- Manage IT projects and vendors
- Implement ITIL processes
- Coordinate stakeholder communication
- Oversee IT operations
Technical Overview
Focus on IT leadership, project management, ITIL processes, application support, and stakeholder coordination using tools like ServiceNow and Jira.
Ideal Candidate
The ideal candidate is an experienced IT leader with 12+ years in managing IT support teams, projects, and stakeholder relationships. They possess strong knowledge of ITIL processes and tools like ServiceNow and Jira, with proven leadership skills.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of IT leadership experience, No experience with ITIL or ITSM tools, Inability to manage teams or projects
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