Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

Customer Services Representative liaison role managing client relationships and coordinating internal departments to complete projects on time. Supports account management, provides regular status updates, gathers project inputs, and performs quality checks on pre-production proofs.

Key Responsibilities

Serve as point of contact between assigned accounts and Vestcom
Handle 20+ client accounts and manage projects to completion
Provide regular status updates on project changes, issues, and needs
Perform quality checks on pre-production proofs to ensure updates are correct
Coordinate new client projects and requested changes and gather required project initiation information

Technical Overview

Non-technical coordination role that may use an ERP system to support work tracking. Performs quality checks on pre-production proofs and maintains organized documentation for client requests and project changes.

Ideal Candidate

The ideal candidate is a Customer Services Representative who can manage 20+ client accounts and serve as the key liaison between clients and internal coordinating departments. They communicate clearly, track projects to ensure on-time delivery, resolve issues quickly, and perform quality checks on pre-production proofs using strong documentation and organization skills.

Must-Have Skills

Serves as a point of contact between assigned accounts and VestcomHandles 20+ client accountsCommunicates effectively with specific assigned clients to ensure projects are completed on time and issues are resolved expeditiouslyProvides regular status updates to keep clients informedProvides Account Management support to clients independently and in conjunction with Vestcom's Commercial teamAbility to gather all information necessary to begin projects such as die layoutscreativequantities and pricingstore listsdelivery schedules

Tools & Platforms

ERP

Required Skills

client relationship managementproject trackingissues resolutionaccount management supportstatus updatesquality checkspre-production proofsdocumentationdie layoutscreativequantitiespricingstore listsdelivery schedulesERP

Hard Skills

client relationship managementproject trackingissues resolutionaccount management supportstatus updatesquality checks on pre-production proofspre-production proofs reviewdocumentation related to client requestsdie layoutscreativequantitiespricingstore listsdelivery schedulesquality checksERPpre-production proof quality checking

Soft Skills

communicationclient satisfaction focusproblem-solvingorganizational skillsmeeting participationcross-functional coordinationresponsiveness to issues resolution

Industry & Role

Industry Manufacturing

Job Function Coordinate client projects and communications to ensure timely delivery and high client satisfaction.

Role Subtype Customer Service Rep

Keywords for Your Resume

Customer Services RepresentativeCustomer Service RepCustomer Service Representativeclient relationship involvementtracking projectsissues resolutionclient satisfactionfirst shift8AM-5PMMon-Friclient projectsstatus updatesaccount management supportcommercial teamquality checkspre-production proofsdocumentation related to client requestsdie layoutscreativequantitiespricingstore listsdelivery schedulespoint of contactassigned accounts20+ client accountsrevenue less than $5MMclient relationship managementproject tracking

Deal Breakers

Must be able to handle 20+ client accounts, Must communicate effectively to resolve issues expeditiously, Must be able to gather project initiation information (die layouts, creative, quantities, pricing, store lists, delivery schedules)

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Customer Service Rep - 1st Shift, 8AM-5PM, Mon-Fri

Get matched to jobs like this