Must-Have Skills
High School diploma or GED equivalencyCustomer service experienceStrong communication skillsAbility to resolve complicated customer issuesProficiency in keyboardingProficiency in Microsoft Word and ExcelProficiency in Windows OS
Nice-to-Have Skills
At least one year of post high school education in businesspublic administrationor related fieldExperience with utility billing softwareBilingual in English and a second language
Tools & Platforms
Microsoft WordMicrosoft ExcelWindows OSUtility billing software
Hard Skills
customer servicebilling inquiriescall centerkeyboard proficiencyMicrosoft WordMicrosoft ExcelWindowselectronic mailutility billing software
Soft Skills
communicationtactpatiencegood judgmentprioritizedeadlinesmathematical calculations
Keywords for Your Resume
customer service representativecustomer servicebilling inquiriescall centerkeyboard proficiencymicrosoft wordmicrosoft excelwindowsemailutility billing softwarehigh school diplomagedbilingualcommunicationmathematical calculationskeyboardtime managementpublic contact
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