Position Details

Salary $18 – $20 USD / year

Type Full-Time

Experience entry

Exp. Years 3 years

Education High School Diploma or equivalent

Category Customer Success & Support

About this role

Customer Service Representative resolves customer concerns, handles orders and returns, and collaborates with billing to resolve disputes in a remote healthcare supply company.

Key Responsibilities

Answering 50-60 calls daily
Provide order-status and product information
Process orders/changes/returns
Resolve disputed billing items with billing
Provide timely feedback on service failures

Technical Overview

Experience with Brightree and DME systems; strong MS Office skills; ability to navigate web-based applications; knowledge of Medicare/Medicaid guidelines.

Ideal Candidate

The ideal candidate is a detail-oriented customer service professional with 3 years of elevated CS experience, familiar with DME and Brightree, able to work 8am-5pm PST remotely and handle Medicare/Medicaid guidelines.

Must-Have Skills

Must be available to work 8am to 5pm PST3 years previous experience in elevated Customer ServiceDME/Drop Ship experience highly preferred but not requiredMust have knowledge of Microsoft Office SuiteBrightree experience is a plusMinimum high school diploma or equivalentMust have high attention to detailMust be dependable and adaptable

Nice-to-Have Skills

HIPAA knowledgeDME experience

Tools & Platforms

Microsoft Office SuiteBrightreeweb-based applications

Required Skills

3 years experience in elevated Customer Service; Knowledge of Microsoft Office Suite; Brightree experience (preferred); DME/Drop Ship experience (preferred); API/web-based applications knowledge; Medicare/Medicaid guidelines familiarity

Hard Skills

Microsoft Office SuiteBrightreeWeb-based applicationsMedicare and Medicaid guidelinesDME/Drop Ship (preferred)

Soft Skills

Attention to detailDependableAdaptableCommunicationProblem solving

Industry & Role

Industry Healthcare & Medical

Job Function Provide high-quality remote customer service for Soundview Medical Supply, handling inquiries, orders, returns, and billing collaboration

Role Subtype Customer Support Specialist

Tech Domains Microsoft Office, Brightree, Web-based applications

Keywords for Your Resume

customer service representativeremotesoundview medical supplydmebrightreemedicaremedicaidorder processingreturnsdata maintenancehealthcarehome medical equipment7-5 hours8am-5pm pstpTObenefitscustomer serviceexcelwordmicrosoft officeweb-based applications

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile