Position Details

Salary $18 – $20 USD / year

Type Full-Time

Experience mid

Exp. Years 3 years previous experience

Education Minimum high school diploma or equivalent

Category Customer Success & Support

About this role

This is a remote Customer Service Representative role for a DME supplier, supporting customers with orders, returns, and product/service questions. The position emphasizes high call volume performance, compliance with Medicare and Medicaid guidelines, and close collaboration with billing and sales teams.

Key Responsibilities

Answer 50-60 calls per day with timely information
Process customer orders including changes and returns per policy
Collaborate with billing to resolve disputed credit items
Follow Medicare and Medicaid guidelines while supporting customers
Maintain detailed documentation and handle letters and quotes

Technical Overview

The role uses Microsoft Office Suite and requires proficiency navigating web-based applications and inventory control software. Brightree is a plus, and the work includes maintaining electronic customer data and detailed documentation.

Ideal Candidate

The ideal candidate is an experienced customer service professional with 3+ years in elevated customer service, comfortable handling 50–60 calls per day and resolving order status, product questions, and returns. They are familiar with Medicare and Medicaid guidelines and can work reliably 8am–5pm Pacific Time while using Microsoft Office and web-based applications.

Must-Have Skills

available to work 8am to 5pm PST3 years previous experience in elevated Customer Serviceknowledge of Microsoft Office Suite and be proficient at navigating web-based applicationsMinimum high school diploma or equivalentAdhering to Medicare and Medicaid guidelines

Nice-to-Have Skills

DME/Drop Ship experienceBrightree experience

Tools & Platforms

Microsoft Office SuiteBrightreeinventory control softwareword processing applicationsspreadsheet applications

Required Skills

Customer Service Representativecustomer serviceorder statusproducts and servicesprocessing returnsprocessing customer ordersbilling departmentdisputed credit itemsphone-based verbal communicationwritten and electronic contactMedicare and Medicaid guidelinesDMEDrop ShipMicrosoft Office Suiteweb-based applicationsBrightreeinventory control softwareword processingspreadsheet applicationsdocumentationletters and quotes

Hard Skills

Microsoft Office Suiteword processingspreadsheet applicationsweb-based applications navigationinventory control softwarephone-based verbal communicationwritten and electronic contactelectronic data for established customers

Soft Skills

exceptional customer serviceeffective communicationteamworkcollaborationattention to detailmeeting deadlinesproviding timely feedbackupholding strict company deadlines

Industry & Role

Industry Healthcare & Medical

Job Function Provide compliant, high-volume customer service for a DME supplier.

Role Subtype Customer Success Manager

Keywords for Your Resume

Customer Service Representativecustomer serviceremote8am to 5pm PST50-60 calls a dayorder statusproducts and servicesprocessing returnsprocessing customer ordersbilling departmentdisputed credit itemsphone-based verbal communicationwritten and electronic contactmeeting strict company deadlinesMedicare and Medicaid guidelinesDMEDrop ShipMicrosoft Office Suiteweb-based applicationsBrightreeinventory control softwaredrafting letters and quotesdocumentationmaintaining detailed files

Deal Breakers

Must be available to work 8am to 5pm PST, Must have 3 years previous experience in elevated Customer Service, Must have knowledge of Microsoft Office Suite and be proficient at navigating web-based applications

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