About this role
This Customer Service Representative position supports customers through a variety of in-store transactions while demonstrating expertise in store technologies. The role focuses on timely resolution of customer issues and ensuring the security and privacy of customer information through education and compliance.
Key Responsibilities
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
Technical Overview
The technical scope is end-user technology proficiency across operating systems (MS Windows, iOS, Android) and using the technologies required in the store environment. It also includes privacy/security compliance practices for handling customer information.
Ideal Candidate
The ideal candidate is an entry-level Customer Service Representative who can deliver a seamless, friendly transaction experience and resolve customer issues quickly. They are comfortable with technologies in the store environment and are proficient with MS Windows, iOS, and Android, while maintaining customer information security and privacy through compliance.
Must-Have Skills
Assist customers with a variety of transactions through a seamless and friendly experienceDemonstrate expertise in all technologies used in the store environmentDefuse customer situations and provide resolution in a timely and effective mannerEnsure the security and privacy of customer information through educationcompliance and resolution of issuesMotivate and inspire others to adopt initiatives such as our Nordstrom Rewards programProficiency in multiple operating systems such as MS WindowsiOS and AndroidCleareffective communication with strong interpersonal skillsAbility to prioritize multiple tasks in a fast-paced environmentAbility to work a flexible schedule based on department needs
Tools & Platforms
MS WindowsiOSAndroidNordstrom Rewards program
Required Skills
Customer transactionstechnologies used in the store environmentMS WindowsiOSAndroidcustomer information security and privacyeducationcomplianceresolution of issuesNordstrom Rewards programclear communicationinterpersonal skillsprioritize multiple tasksflexible schedule
Hard Skills
Customer transactionsUsing technologies used in the store environmentOperating systemsMS WindowsiOSAndroidCustomer information security and privacy complianceCustomer education for privacyDefusing customer situationsResolution in a timely and effective mannerNordstrom Rewards program
Soft Skills
Customer obsessedBuild relationships with customersBuild relationships with peersBuild relationships with leadershipCleareffective communicationStrong interpersonal skillsInspire trustTeamworkPositive team relationshipsConflict resolutionPrioritizationAccountabilityInitiativeOwnershipFlexible schedule adaptabilityTimely issue resolution
Keywords for Your Resume
Customer Service RepresentativeCustomer obsessedcustomer transactionsfriendly experiencetechnologies used in the store environmentMS WindowsiOSAndroidCleareffective communicationstrong interpersonal skillsfast-paced environmentprioritize multiple tasksaccountabilityinitiativehigh level of ownershipflexible schedulecustomer information security and privacysecurity and privacy of customer informationeducationcomplianceresolution of issuesNordstrom Rewards programdefuse customer situationstimely and effective mannerclear
Deal Breakers
Must demonstrate proficiency in MS Windows, iOS and Android, Must be able to work a flexible schedule based on department needs, Must be able to provide timely resolutions for customer situations
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile