✦ Luna Orbit — IT Support & Helpdesk

Customer Service Representative Level I

at VantagePoint AI

📍 Wesley Chapel, FL, US Hybrid Posted April 06, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

IT Help Desk Technician provides hybrid on-site/remote support for MSP clients, diagnosing and resolving hardware and software issues, documenting actions, and assisting with VantagePoint-related needs as part of a growing MSP team.

Key Responsibilities

  • Build and maintain our knowledge base with technical information, procedures, reference materials, and user guides
  • Diagnose and resolve technical issues in compliance with operational objectives and standard operating procedures
  • Respond to client support requests promptly with clear communication and attention to detail
  • Escalate issues outside your expertise quickly
  • Conduct routine client visits to strengthen relationships and complete assigned tasks

Technical Overview

Technical scope includes Windows OS, Microsoft 365, Office 365 administration, and hardware/software installation and troubleshooting in an MSP environment. Certifications required include CompTIA A+ and Network+.

Ideal Candidate

The ideal candidate has 3+ years in customer service and 4+ years in MSP hardware installation/servicing, with CompTIA A+ and Network+ and Microsoft 365 administration expertise. They should be comfortable in a hybrid remote Lakeland, FL environment and possess strong customer-facing skills.

Must-Have Skills

3+ years in customer service delivering professionalcourteous support4+ years of technical experience installing and servicing computer equipment in MSP environmentCompTIA Network+ (Required)CompTIA A+ (or equivalent hardware experience) *Required**Microsoft 365 Certified: Administrator Expert (or equivalent experience managing Office 365 and Microsoft products)

Nice-to-Have Skills

Experience with Mac operating systemsFamiliarity with trading platforms or financial softwareExperience working in a queue based or call center environmentSalesforce.com knowledge

Tools & Platforms

SalesforceMicrosoft 365 Admin

Required Skills

3+ years customer service; 4+ years technical MSP experience; Windows troubleshooting; CompTIA A+; CompTIA Network+; Microsoft 365 Admin; Office 365; desktop support; hybrid remote

Hard Skills

CompTIA A+CompTIA Network+Microsoft 365 Admin

Soft Skills

communicationproblem solvingteam playertime managementcustomer service

Certifications

Required

CompTIA A+CompTIA Network+

Preferred

Microsoft 365 Certified: Administrator Expert

Industry & Role

Industry SaaS
Job Function Provide front-line IT support and hardware/software servicing for MSP clients in a hybrid Lakeland, FL environment
Role Subtype Desktop Support

Keywords for Your Resume

it help deskwindows troubleshootingcomptia a+comptia network+microsoft 365 administratoroffice 365windowsdesktop supporthybrid remotelakeland floridacustomer servicetechnical supportms 365 adminhardware experiencefull-timehelp desk

Deal Breakers

No CompTIA Network+ certification, No CompTIA A+ certification, Not willing to work in Lakeland, FL area

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