✦ Luna Orbit — Customer Success & Support

Customer Service Representative | Technical Support

at Spectrum

📍 Orlando, FL, US Onsite Posted March 11, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 6+ months
Education High school diploma or equivalent
Category Customer Success & Support

About this role

A customer service role focused on inbound calls, troubleshooting internet and voice issues, and assisting with billing inquiries for Spectrum's residential customers.

Key Responsibilities

  • Handle inbound customer calls
  • Troubleshoot internet and phone issues
  • Assist with billing inquiries
  • Provide excellent customer service
  • Manage tough feedback

Technical Overview

Provides technical support for internet and voice services, utilizing basic computer skills, MS Office, and troubleshooting tools.

Ideal Candidate

The ideal candidate is a proactive and dependable entry-level customer service representative with basic technical support experience and excellent communication skills, capable of handling inbound calls and troubleshooting internet and voice issues.

Must-Have Skills

High school diploma or equivalentAbility to work a variety of schedules including nightsweekendsand holidaysAbility to readwritespeak and understand English6+ months of customer service or related experience6+ months of basic technical support experience6+ months of heavy volume phone experience6+ months working with computers and software applications

Nice-to-Have Skills

Experience in customer serviceTechnical troubleshootingComputer proficiencyTyping skills

Tools & Platforms

MS OfficeComputer applications

Required Skills

Customer ServiceTechnical SupportMS OfficeComputer SkillsTypingActive ListeningProblem-solvingCommunicationOrganizationTime ManagementDependableProactiveResilient

Hard Skills

Customer ServiceTechnical SupportMS OfficeComputer SkillsTyping

Soft Skills

Active ListeningProblem-solvingCommunicationOrganizationTime ManagementDependableProactiveResilient

Industry & Role

Industry Telecom
Job Function Customer support and technical troubleshooting for telecom services

Keywords for Your Resume

Customer ServiceTechnical SupportMS OfficeComputer SkillsTypingActive ListeningProblem-solvingCommunicationOrganizationTime ManagementDependableProactiveResilientInbound callsBilling inquiries

Deal Breakers

Lack of customer service experience, Inability to work flexible schedules, No English language proficiency, No high school diploma or equivalent

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