✦ Luna Orbit — Customer Success & Support

Customer Service Representative | Technical Support

at Spectrum

📍 Saint Petersburg, FL, US Onsite Posted March 28, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 0+ years
Education High school diploma or equivalent
Category Customer Success & Support

About this role

This role involves providing inbound customer support for Spectrum's internet and voice services, troubleshooting technical issues, and assisting with billing inquiries in a fast-paced call center environment.

Key Responsibilities

  • Handle inbound calls
  • Troubleshoot internet and voice issues
  • Assist with billing inquiries
  • Provide excellent customer service
  • Manage tough feedback

Technical Overview

The position requires basic technical support skills, familiarity with MS Office, and the ability to troubleshoot internet and phone issues, primarily via phone support.

Ideal Candidate

The ideal candidate is a proactive, customer-focused individual with at least 6 months of customer service and technical support experience, capable of troubleshooting internet and voice issues, and providing excellent support in a fast-paced environment.

Must-Have Skills

High school diploma or equivalentAbility to work nightsweekendsholidaysAbility to readwritespeak and understand English6+ months customer service experience6+ months technical support experienceHeavy volume phone experienceComputer skills

Nice-to-Have Skills

Experience with Spectrum servicesExperience with billing inquiriesMultitasking skills

Tools & Platforms

MS Office

Required Skills

Customer ServiceTechnical SupportMS OfficeTypingProblem-solvingActive ListeningCommunicationOrganizationTime Management

Hard Skills

Customer ServiceTechnical SupportMS OfficeTypingProblem-solvingCommunicationOrganizationTime Management

Soft Skills

Active ListeningProactiveDependableProfessionalResilientCustomer-focused

Industry & Role

Industry Telecom
Job Function Customer support and technical troubleshooting for telecom services
Role Subtype Customer Support Specialist

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Customer ServiceTechnical SupportMS OfficeTypingProblem-solvingActive ListeningCustomer supportOn-sitecall centerbilingualresilientdependablecommunicationorganizationtime managementbilling inquiriescustomer servicetechnical supportproblem-solvingactive listeningon-site

Deal Breakers

No customer service experience, Inability to work on-site, Lack of English proficiency, No high school diploma or equivalent

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