Customer Service Representative - Tempe, AZ

W.W. Grainger is hiring full-time inbound Customer Service Representatives for a hybrid role based in Tempe, AZ. The position includes an 8-week paid onsite training academy and focuses on helping customers while working in a fast-paced, high-volume environment.

• Connect with customers and resolve inquiries
• Learn and navigate internal systems and software programs
• Provide customer-focused support in a high-volume inbound environment
• Participate in an 8-week paid onsite training academy
• Work with a team under the Supervisor of Customer Experience

The role involves learning to navigate Grainger’s systems and software programs used to serve customers. Candidates should be comfortable using multiple tools and adapting quickly during onsite training at the Tempe location.

The ideal candidate is an entry-level to early-career professional who enjoys helping customers and can handle inbound, high-volume interactions in a fast-paced environment. They are comfortable navigating multiple systems and learning new software quickly during an onsite training program.