Position Details

Salary $18 – $19 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

This Customer Service Representative role provides a seamless, friendly experience for customers through a variety of in-store transactions. The position emphasizes technology proficiency, quick and effective issue resolution, and protecting customer information privacy and security.

Key Responsibilities

Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program

Technical Overview

The technical scope is primarily end-user technology proficiency, including operating systems such as MS Windows, iOS, and Android, and demonstrating expertise in store technologies. The role also requires privacy/security awareness and compliance-driven handling of customer information.

Ideal Candidate

The ideal candidate is an entry-level Customer Service Representative who is customer obsessed and can resolve issues quickly while maintaining a friendly, seamless transaction experience. They are proficient with MS Windows, iOS, and Android and can communicate clearly to educate customers on privacy and compliance requirements.

Must-Have Skills

Assist customers with a variety of transactions through a seamless and friendly experienceDemonstrate expertise in all technologies used in the store environmentDefuse customer situations and provide resolution in a timely and effective mannerEnsure the security and privacy of customer information through educationcompliance and resolution of issuesProficiency in multiple operating systems such as MS WindowsiOS and AndroidCleareffective communication with strong interpersonal skillsWork a flexible schedule based on department needsAbility to prioritize multiple tasks in a fast-paced environment

Tools & Platforms

MS WindowsiOSAndroidNordstrom Rewards program

Required Skills

Customer transactionstechnologies used in the store environmentMS WindowsiOSAndroidcustomer information security and privacycomplianceresolution of issuesNordstrom Rewards programclear communicationinterpersonal skillsprioritize multiple tasksflexible schedule

Hard Skills

Customer transactionsUsing technologies used in the store environmentOperating systemsMS WindowsiOSAndroidCustomer information security and privacy complianceTechnology proficiencyDefusing customer situationsResolution in a timely and effective mannerNordstrom Rewards program

Industry & Role

Industry Retail

Job Function Provide in-store customer support and resolve issues while protecting customer information privacy

Role Subtype Retail customer service representative

Keywords for Your Resume

Customer Service RepresentativeCustomer obsessedcustomer transactionsfriendly experiencetechnologies used in the store environmentMS WindowsiOSAndroidCleareffective communicationstrong interpersonal skillsfast-paced environmentprioritize multiple tasksaccountabilityinitiativehigh level of ownershipflexible schedulecustomer information security and privacysecurity and privacy of customer informationeducationcomplianceresolution of issuesNordstrom Rewards programdefuse customer situationstimely and effective mannerclear

Deal Breakers

Must demonstrate proficiency in MS Windows, iOS and Android, Must be able to work a flexible schedule based on department needs, Must be able to handle customer situations and provide timely resolutions

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