Position Details

Type Contract

Experience mid

Exp. Years two (2) years

Education University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service)

Category Customer Success & Support

About this role

Handle customer orders end-to-end, serving as a single point of contact to ensure a consistent customer experience. You will coordinate order fulfillment, provide customers with necessary information, and resolve problems quickly.

Key Responsibilities

Receive and process customer orders
Coordinate order fulfillment and act as a single point of contact
Develop solutions to customer needs/opportunities
Resolve problems and non-conformances quickly
Build and sustain long-term customer partnerships

Technical Overview

Non-technical customer service role focused on order processing workflows and customer issue resolution. Requires strong proficiency with Microsoft Office tools, specifically Outlook, Excel, and Word.

Ideal Candidate

The ideal candidate is a customer service professional with 2+ years of customer service experience and strong order processing/fulfillment skills. They communicate clearly as a single point of contact, resolve issues quickly, and manage multiple tasks with strong time-management and organization. Proficiency in Microsoft Office (Outlook, Excel, Word) is essential.

Must-Have Skills

University degree or College diploma with specialized training in a related field (i.e. chemistrysalesor customer service)two (2) years of customer service experiencestrong organizational aptitudedetailed orientedexcellent time management skillsstrong problem-solving skillsability to prioritize and multitaskstrong computer skills using Microsoft Office suite including OutlookExceland Word

Tools & Platforms

Microsoft OfficeMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Required Skills

order takingprocess customer ordersorder fulfillment coordinationproblem resolutionorganizational aptitudetime managementproblem-solvingmultitaskMicrosoft OfficeMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Hard Skills

order takingprocessing customer ordersorder fulfillment coordinationproblem resolutionproblem-solvingprioritize and multitaskorganizational aptitudedetailed orientedtime managementMicrosoft Office suiteMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Soft Skills

effective communicationinterpersonal skillscustomer-orientedteam playerself-motivatedinterface confidently with internal and external stakeholdersproblem resolutioncollaborate effectively with team membersquick problem resolutionbuild and sustain long-term customer partnerships

Industry & Role

Industry Manufacturing

Job Function Process and fulfill customer orders while delivering consistent customer service.

Role Subtype Customer Service Rep

Keywords for Your Resume

Customer Service Specialistorder takingprocess customer ordersprocess ordersbeginning to endsingle point of contactorder fulfillmentproblem resolutionnon-conformancescustomer-orientedorganizational aptitudedetailed orientedtime managementproblem-solvingmultitaskMicrosoft OfficeOutlookExcelWordcustomer partnershipstwo (2) years of customer service experienceUniversity degreeCollege diplomachemistrysalescustomer servicecustomer service experienceMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Deal Breakers

Must have two (2) years of customer service experience, Must have a university degree or college diploma with specialized training in chemistry, sales, or customer service, Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word

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