About this role
This is a temporary Customer Service Support role through July 31 focused on accurate reporting and processing across warehouse, seed, inventory, freight, and dealer-related operations. You will act as a problem solver and maintain strong relationships while supporting team stakeholders.
Key Responsibilities
- Tracking damages in the warehouses and ensuring resolution has occurred.
- Seed Reporting in season.
- Trial/Demo product and seed processing including inventory adjustments.
- Dealer transfers and Processing and internal freight planning and invoice processing ( Ship Confirmation).
- Testing of new processes
Technical Overview
The role emphasizes operational accuracy and documentation processing, including invoice processing with Ship Confirmation, Accounts Receivable concepts, and inventory adjustments. It also requires navigating Microsoft Office tools and participating in testing of new processes.
Ideal Candidate
The ideal candidate is a customer service-focused professional with hands-on experience handling support requests and order/shipping-related documentation. They have exceptional attention to detail, a working understanding of Accounts Receivable and invoicing, and can accurately track damages and manage inventory-related adjustments in fast-paced conditions.
Must-Have Skills
Excellent communicationInterpersonal skillsOrganizational skillsCustomer service or related experienceExceptional attention to detailGeneral understanding of Accounts Receivable and invoicingDiploma or Degree in Business or AgricultureMust work well under pressureMust be able to juggle projects simultaneously
Nice-to-Have Skills
Experienced in the agriculture industry and supply chainResourcefulTech SavvyAbility to navigate around different systems and online tools
Tools & Platforms
Microsoft Office
Required Skills
Customer Service SupportCustomer Support Specialisttracking damagesSeed ReportingTrial/Demo productseed processinginventory adjustmentsDealer transfersinternal freight planninginvoice processingShip ConfirmationAccounts ReceivableinvoicingTesting of new processesMicrosoft Office
Hard Skills
Tracking damagesSeed ReportingTrial/Demo product and seed processingInventory adjustmentsDealer transfersProcessing internal freight planningInvoice processing (Ship Confirmation)Testing of new processesAccounts ReceivableInvoicingMicrosoft Office tools
Soft Skills
Excellent communicationInterpersonal skillsOrganizational skillsProblem solverBuilding and maintaining strong relationshipsCommunicating effectively with a multitude of different personality typesStakeholder managementAttention to detailResourcefulAbility to work well under pressureAbility to juggle projects simultaneously
Keywords for Your Resume
Customer Service SupportCustomer Support SpecialistCustomer servicecustomer service or related experienceAccounts ReceivableAccounts Receivable and invoicinginvoicinginvoice processingShip ConfirmationTracking damagesdamages in the warehousesSeed Reportingtrial/demoTrial/Demo productseed processinginventory adjustmentsDealer transfersinternal freight planningfreight planningTesting of new processesMicrosoft OfficeMicrosoft Office toolsorganizational skillsattention to detailinterpersonal skillsagriculture industrysupply chain
Deal Breakers
Diploma or Degree in Business or Agriculture, General understanding of Accounts Receivable and invoicing, Customer service or related experience, Exceptional attention to detail
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