About this role
Maintain an elevated level of homeowner satisfaction by managing warranty requests and ensuring repairs are completed after closing. Evaluate issues, process work orders, perform repairs or coordinate subcontractors, and follow up while handling required documentation.
Key Responsibilities
- Evaluate homeowner repair issues to determine warrantable items
- Process written or electronic work orders for repairs
- Perform carpentry, drywall, texture repair and painting
- Schedule and manage subcontractors for warranty repairs and ensure compliance
- Process charge-back documentation and invoices with timely homeowner follow-up
Technical Overview
Technician workflow centers on processing warranty work through DRH Warranty applications on a smart phone, tablet, or laptop and using Microsoft Office and email for documentation. The role combines field repair skills (carpentry, drywall, texture repair, painting) with compliance and invoicing/charge-back processes.
Ideal Candidate
The ideal candidate is a mid-level technician with 3+ years of hands-on repair experience (carpentry, drywall, texture repair, and painting) and a strong focus on maintaining homeowner satisfaction. They can evaluate warranty issues, process work orders in DRH Warranty applications, coordinate subcontractors, ensure compliant repairs, and complete charge-back documentation and invoices.
Must-Have Skills
High school diploma or general education degree (GED)Three or more years related experienceincluding carpentry workdrywalltexture repair and paintingMust have a vehicle capable of carrying suppliesValid driver’s licenseAbility to utilize DRH Warranty applications on a smart phonetabletor laptopProficiency with MS Office and emailAbility to lift and/or move up to 50 poundsAbility to work overtimeAbility to travel overnightWilling to drive among designated communities in daytime and nighttime
Nice-to-Have Skills
Prior customer service experienceMinor electrical repair workMinor plumbing repair workMinor HVAC repair work
Tools & Platforms
DRH Warranty applicationsMicrosoft Officeemailsmart phonetabletlaptop
Required Skills
Customer Service TechCustomer Service Technicianwarranty requestswarrantable itemswork orderscarpentry workdrywalltexture repairpaintingsubcontractorscompliance standardscontractor obligationsDRH Warranty applicationsMS Officeemailcharge-back documentationinvoicesovertimetravel overnightvalid driver's licensevehicle capable of carrying supplies
Hard Skills
Warranty request facilitationRepair schedulingSubcontractor managementHome repair issue evaluationDetermine warrantable itemsProcess written or electronic work ordersPerform repairs including carpentry workdrywalltexture repair and paintingEnsure compliance standards for repairsCertify warranty work completion within contractor obligationsFollow up with homeownersCharge-back documentationInvoices processingOvertime workOvernight travelExcel in effective and positive communicationsIndependent work without supervisionSystematic approach to assignmentsDRH Warranty applicationssmart phonetabletlaptopMicrosoft OfficeemailValid driver's licenseVehicle capable of carrying suppliesLift and/or move up to 50 poundsDriving among designated communities in daytime and nighttime
Soft Skills
Customer satisfaction focusCommunicationProfessional and ethical conductRapport building with subcontractors and homeownersProblem resolutionWork effectively in high pressure situationsTimely and professional homeowner communication
Keywords for Your Resume
Customer Service TechCustomer Service TechnicianD.R. Hortonwarranty requestswarrantable itemswork orderselectronic work orderscarpentry workdrywalltexture repairpaintingsubcontractorsscheduling subcontractorscompliance standardscontractor obligationsDRH Warranty applicationsMS Officeemailcharge-back documentationinvoiceshomeownersrapportovertimetravel overnightvalid driver's licensevehicle capable of carrying supplies
Deal Breakers
Less than 3 years related experience (including carpentry work, drywall, texture repair and painting), No vehicle capable of carrying supplies, No valid driver’s license, Inability to use DRH Warranty applications on a smart phone, tablet, or laptop, Inability to lift and/or move up to 50 pounds
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