✦ Luna Orbit — Customer Success & Support

Customer Success and Value Engineering

at Broadcom

📍 USA-MA-Burlington - Blue Sky Unknown 💰 $127K – $203K USD / year Posted March 13, 2026
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Position Details

Salary $127K – $203K USD / year
Type Not Specified
Experience senior
Exp. Years 10+ years
Education Bachelor's in Engineering or Computer Science
Category Customer Success & Support

About this role

This role focuses on ensuring enterprise clients successfully adopt and derive value from Tanzu platform solutions. The candidate will lead efforts in defining success metrics, managing account health, and engaging stakeholders.

Key Responsibilities

  • Drive customer adoption
  • Define success metrics
  • Influence stakeholders
  • Scale best practices
  • Manage account health

Technical Overview

Involves enterprise SaaS platform adoption, stakeholder management, KPI development, and experience with Tanzu and Kubernetes environments.

Ideal Candidate

The ideal candidate is a senior customer success engineer with over 10 years of experience in enterprise SaaS environments, specializing in platform adoption and stakeholder engagement. They excel in driving measurable value and scaling success initiatives.

Must-Have Skills

BA/BS in Engineering or Computer Science12+ years industry experience10+ years customer-facing technical rolesProven success in platform adoptionStrong understanding of application lifecycleDefining and scaling KPIsExecutive communication skills

Nice-to-Have Skills

Experience with Tanzu PlatformDataSpringExperience influencing executive stakeholdersScaling adoption frameworks

Tools & Platforms

Tanzu PlatformTanzu DataTanzu Spring

Required Skills

Customer SuccessPlatform AdoptionValue EngineeringKPIsAccount HealthROI modelsStakeholder ManagementExecutive CommunicationCustomer OutcomesAdoption Strategies

Hard Skills

Customer SuccessPlatform AdoptionValue AdvisoryKPIAccount HealthROI modelsStakeholder ManagementExecutive CommunicationCustomer OutcomesAdoption Strategies

Soft Skills

CommunicationStakeholder ManagementLeadershipConsultative SkillsProblem-solving

Industry & Role

Industry Technology / SaaS / Cloud
Job Function Customer success engineering for enterprise SaaS platforms

Keywords for Your Resume

Customer SuccessPlatform AdoptionValue EngineeringKPIAccount HealthROI modelsStakeholder ManagementExecutive CommunicationCustomer OutcomesAdoption StrategiesTanzu PlatformTanzu DataTanzu SpringCustomer Success EngineersKubernetes

Deal Breakers

Less than 10 years of relevant experience, Lack of experience with Tanzu or similar platforms, Poor communication skills with executives, No proven success in scaling adoption

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