✦ Luna Orbit — Customer Success & Support

Customer Success and Value Engineering

at Broadcom

📍 USA-GA-Atlanta - Perimeter Unknown 💰 $127K – $203K USD / year Posted March 13, 2026
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Position Details

Salary $127K – $203K USD / year
Type Not Specified
Experience senior
Exp. Years 10+ years
Education Bachelor's in Engineering or Computer Science
Category Customer Success & Support

About this role

This role involves driving customer success, platform adoption, and value realization for enterprise clients using Tanzu solutions. The candidate will partner with various teams to define strategies, measure success, and influence stakeholders.

Key Responsibilities

  • Drive customer adoption
  • Define success metrics
  • Influence executive stakeholders
  • Scale best practices
  • Manage account health

Technical Overview

Focuses on customer success frameworks, KPIs, and enterprise platform adoption, with familiarity in Tanzu Platform, Data, Spring, and Kubernetes.

Ideal Candidate

The ideal candidate is a senior customer success professional with over 10 years of experience in driving platform adoption and customer value in enterprise settings. They possess strong stakeholder management and executive communication skills, with a proven track record of scaling success frameworks.

Must-Have Skills

BA/BS in Engineering or Computer Science12+ years industry experience10+ years customer-facing technical rolesProven success in platform adoptionStrong understanding of application lifecycleDefining and scaling KPIsExecutive communication skills

Nice-to-Have Skills

Experience with Tanzu PlatformDataSpringExperience influencing executive stakeholdersScaling adoption frameworks

Tools & Platforms

Tanzu PlatformTanzu DataTanzu Spring

Required Skills

Customer SuccessPlatform AdoptionValue EngineeringKPIsAccount HealthROI modelsStakeholder ManagementExecutive CommunicationCustomer OutcomesAdoption Strategies

Hard Skills

Customer SuccessPlatform AdoptionValue AdvisoryKPIAccount HealthROI modelsStakeholder ManagementExecutive CommunicationCustomer OutcomesAdoption Strategies

Soft Skills

CommunicationStakeholder ManagementLeadershipConsultative SkillsProblem-solving

Industry & Role

Industry Technology / SaaS / Cloud
Job Function Customer success and value engineering for enterprise platform adoption

Keywords for Your Resume

Customer SuccessPlatform AdoptionValue EngineeringKPIAccount HealthROI modelsStakeholder ManagementExecutive CommunicationCustomer OutcomesAdoption StrategiesTanzu PlatformTanzu DataTanzu SpringCustomer Success EngineersKubernetes

Deal Breakers

Less than 10 years of relevant experience, Lack of experience with Tanzu or similar platforms, Inability to communicate effectively with executives, No proven success in scaling adoption

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