Position Details

Salary $62K – $165K USD / year

Type Full-Time

Experience mid

Exp. Years 3+ years or Bachelor's + 1+ year

Education Bachelor's degree in Computer Science, Information Technology, Engineering, or related field OR equivalent experience

Category Customer Success & Support

About this role

GitHub is growing its Customer Success Architecture team; seeking a Customer Success Architect II to align GitHub's technology solutions with customer digital transformation initiatives and to act as a trusted advisor across post-sales engagements.

Key Responsibilities

Identify customer requirements and align solutions with product features
Provide coaching and technical guidance on technology profiles and strategies
Coordinate blockers to solution implementation
Support customer technology adoption with readiness resources
Act as trusted advisor translating technical concepts for diverse audiences

Technical Overview

Role emphasizes translating complex technical concepts for customers, coaching on technology profiles, and coordinating with product, engineering, and sales to improve adoption and roadmaps; security and software development best practices are a focus.

Ideal Candidate

The ideal candidate is a mid-career Customer Success Architect with 3+ years in technical consulting or 1+ year with a STEM degree, capable of translating complex technical concepts into actionable customer strategies. They should have experience in software development, application security, and cross-functional collaboration to drive successful post-sales outcomes.

Must-Have Skills

3+ years' experience in technical consulting or related technical/sales/industry experienceBachelor's degree in Computer ScienceInformation TechnologyEngineeringor related field AND 1+ year experience in technical consultingtechnical consultative sellingor related technical/sales/industry experienceEquivalent experience

Nice-to-Have Skills

Experience in the software development industryAbility to translate complex technical concepts into actionable strategiesExperience identifying and resolving blockers to solution implementationKnowledge of application security programs and secure software development practices

Required Skills

technical consultingtechnical consultative sellingsoftware developmentapplication securitysecure software development practicessolutions engineeringpost-salesroadmapscustomer engagementblockers to solution implementation

Hard Skills

Technical consultingTechnical consultative sellingSoftware developmentApplication securitySecure software development practicesSolutions engineeringRoadmapsCustomer engagementPost-sales activitiesCross-functional collaboration

Soft Skills

CommunicationCustomer relationship managementAnalytical thinkingStrategic thinkingCollaborativeProblem-solvingAdaptabilityPublic speaking / presentation

Industry & Role

Industry SaaS

Job Function Drive customer success by aligning GitHub solutions with customer needs and coordinating cross-functional teams to ensure successful deployments

Role Subtype Customer Success & Support

Keywords for Your Resume

Customer Success Architect IIcustomer successtechnical consultingtechnical consultative sellingsoftware developmentapplication securitysecure software development practicessolutions engineeringpost-salesroadmapscustomer engagementblockers to solution implementationdigital transformationskilling initiativesenablement sessionsremoteremote workcustomer success architectsecure software development

Deal Breakers

Less than 3 years in technical consulting, Lack of relevant degree and experience combination

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