Position Details

Salary $33K – $51K USD / year

Type Full-Time

Experience entry

Exp. Years Not specified

Education Not specified

Category Customer Success & Support

About this role

The Customer Success & Billing Specialist provides technical assistance and troubleshooting for Enrollware users while managing monthly billing processing and billing-related customer support. The role handles inquiries via phone, email, and web, documents solutions, and supports user training and product adoption.

Key Responsibilities

Become a product expert in Enrollware’s software
Respond to support tickets and phone calls in a timely manner
Provide training and improve customer use of the software
Assist in creating and updating documentation
Respond to billing inquiries and follow up on outstanding balances

Technical Overview

This is a SaaS customer success role focused on troubleshooting software-related issues and supporting users with Enrollware. It also includes billing administration tasks, response documentation, and collaboration with internal teams to resolve customer problems.

Ideal Candidate

The ideal candidate is an entry-level customer success professional with hands-on experience supporting SaaS software and handling billing-related customer inquiries. They can troubleshoot software issues, manage support tickets via phone/email/web, and maintain clear documentation while training customers to use the product effectively in a remote environment.

Must-Have Skills

billing processesSaaS customer successclearly and professionally communicate in writingclearly and professionally communicate verballytechnical assistancetroubleshootingsupport ticket handlingrespond to billing inquiries

Required Skills

billing processesmonthly billing processingbilling inquiriessupport ticketsphone supportemail supportweb supporttechnical assistancetroubleshootingSaaS software applicationsSaaS customer successdocumentationcustomer trainingcustomer supportresearch and problem solvingcommunication

Hard Skills

billing processesmonthly billing processingbilling inquiriessupport ticket handlingphone supportemail supportweb supporttechnical assistancetroubleshootingsoftware-related issue resolutiondocumentationcreating and updating current documentationuser trainingSaaS customer successcustomer supportresearch and problem solvingcollaboration with development teams

Soft Skills

outstanding communication skillsorganizational skillstime management skillsexcellent oral and written communication skillsself-motivateddependableability to professionally communicate with co-workers and customersproven ability to research and solve customer issuescustomer-focused training mindset

Industry & Role

Industry SaaS

Job Function Deliver SaaS customer support and manage billing operations for Enrollware users

Role Subtype Customer Support Specialist

Keywords for Your Resume

Customer Success & Billing SpecialistCustomer Success Specialistbilling processesmonthly billing processingbilling inquiriesoutstanding balancessupport ticketsphone callsemailwebtechnical assistancetroubleshootingSaaS software applicationsSaaS customer successdocumentationcreating and updating documentationcustomer trainingproduct expertresearch and solve customer issuesin a remote work environmentcommunicationorganizationaltime management

Deal Breakers

Must have experience with billing processes, Must have experience with SaaS customer success

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