✦ Luna Orbit — Customer Success & Support

Customer Success Coordinator

at FoodChain ID Group, Inc.

📍 Remote, US Remote Posted March 12, 2026
Type Full-Time
Experience entry
Exp. Years Entry level
Education Not specified
Category Customer Success & Support

This role involves supporting clients through the USDA organic certification process, providing guidance, and ensuring accurate documentation to help organizations achieve organic status.

  • Assist clients with certification
  • Guide through Organic System Plan
  • Prepare application packages
  • Maintain client records
  • Collaborate with internal teams

Technical scope includes customer support, documentation review, database management, and familiarity with USDA NOP standards.

The ideal candidate is an entry-level customer support professional with strong communication skills, familiar with USDA NOP certification processes, and proficient in Microsoft Office. They are passionate about organic agriculture and supporting clients through certification.

Customer service skillsAbility to explain complex processesProficiency with Microsoft OfficeUnderstanding of USDA NOP certification
Experience with certification processesExperience in organic agriculture
Microsoft OfficeSupplyTrak certification database
Customer ServiceCommunicationMicrosoft OfficeUSDA NOPCertification processSupplyTrakDatabase tools
Customer ServiceCommunicationMicrosoft OfficeDatabase toolsUSDA NOP certification
CommunicationOrganizationSupportive attitudeLearning mindset

Required

USDA National Organic Program (NOP) certification
Industry Food & Beverage
Job Function Support clients in USDA organic certification process
Customer SuccessCustomer ServiceUSDA NOPCertification processSupplyTrakDatabase toolsCommunicationOrganizationOrganic agricultureSupportive attitudeLearning mindset

Lack of customer service experience, No familiarity with USDA NOP, Inability to explain complex processes clearly

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