✦ Luna Orbit — Cybersecurity

Customer Success Engineer- US

at Akeyless

📍 Remote, US Remote Posted March 25, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Cybersecurity

About this role

This role involves supporting customers in deploying and using a cloud-native secrets management platform, ensuring successful onboarding, adoption, and ongoing technical support.

Key Responsibilities

  • Deliver onboarding support
  • Provide customer guidance
  • Accelerate platform adoption
  • Support outside business hours
  • Develop best practices

Technical Overview

Technical scope includes cloud-native SaaS platform, secrets management, identity security, encryption, and remote support, with a focus on customer-facing solutions.

Ideal Candidate

The ideal candidate is a customer success engineer with technical expertise in secrets and identity management, excellent customer-facing skills, and experience supporting SaaS platforms remotely. They are proactive problem-solvers who can develop solutions and guide customers through onboarding and adoption.

Must-Have Skills

Customer SuccessCustomer-facing skillsTechnical supportSolution developmentOnboarding experience

Nice-to-Have Skills

Secrets ManagementCertificate Lifecycle ManagementPrivileged Access ManagementEncryptionCloud-native SaaS

Tools & Platforms

Akeyless platformSaaS platforms

Required Skills

Customer SuccessCustomer Success EngineerSecrets ManagementCertificate Lifecycle ManagementPrivileged Access ManagementSecure Remote AccessEncryption Key ManagementTechnical SupportCustomer OnboardingSolution Development

Hard Skills

Customer SuccessCustomer Success EngineerSecrets ManagementCertificate Lifecycle ManagementPrivileged Access ManagementSecure Remote AccessEncryption Key ManagementTechnical SupportCustomer onboardingSolution Development

Soft Skills

Customer-facing skillsCommunicationProblem-solvingStrategic guidanceRelationship managementTeam collaboration

Industry & Role

Industry Cybersecurity / SaaS
Job Function Customer success and technical support for SaaS platform
Role Subtype Customer Success & Support

Keywords for Your Resume

Customer Success EngineerCustomer SuccessSecrets ManagementCertificate Lifecycle ManagementPrivileged Access ManagementSecure Remote AccessEncryption Key ManagementCustomer onboardingTechnical supportSolution developmentCustomer-facing skillsRemoteCloud-native SaaSEncryptionSaaS

Deal Breakers

Lack of customer-facing experience, No remote work experience, No SaaS platform knowledge, No technical support background

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