Position Details

Type Not Specified

Experience mid

Exp. Years 5+ years

Education Not specified

Category Customer Success & Support

About this role

This role involves managing a portfolio of SaaS cybersecurity customers, ensuring retention, driving product adoption, and identifying growth opportunities.

Key Responsibilities

Manage customer portfolio
Drive retention and adoption
Identify upsell opportunities
Collaborate with security teams
Analyze customer data

Technical Overview

Focus on SaaS platforms, customer success strategies, and cybersecurity knowledge to optimize customer outcomes.

Ideal Candidate

The ideal candidate is a seasoned customer success professional with at least 5 years managing SaaS customer portfolios, strong communication skills, and cybersecurity knowledge. They excel at driving retention, expansion, and security outcomes in a remote environment.

Must-Have Skills

Customer Portfolio ManagementCustomer RetentionCustomer AdoptionUpsellCross-sell

Nice-to-Have Skills

Cybersecurity KnowledgeSecurity StrategiesData InsightsCustomer Feedback Management

Tools & Platforms

Customer Success SoftwareData Analytics Tools

Required Skills

Customer Portfolio ManagementCustomer RetentionCustomer AdoptionUpsellCross-sellData AnalysisSecurity StrategiesCustomer FeedbackSaaSCybersecurity

Hard Skills

SaaSCustomer Portfolio ManagementCustomer RetentionCustomer AdoptionUpsellCross-sellData AnalysisSecurity StrategiesCustomer FeedbackSecurity Outcomes

Soft Skills

CommunicationInfluencingStrategic ThinkingRelationship BuildingProblem-solvingCollaborationCustomer Focus

Industry & Role

Industry Cybersecurity

Job Function Manage SaaS customer accounts and ensure security and retention

Role Subtype Customer Success Manager

Tech Domains Cybersecurity, Customer Success Software, Data Analytics

Keywords for Your Resume

Customer Success ManagerCustomer Portfolio ManagementCustomer RetentionCustomer AdoptionUpsellCross-sellData AnalysisSecurity StrategiesCustomer FeedbackCybersecuritySaaSCustomer Success SoftwareSecurity OutcomesRelationship BuildingStrategic ThinkingProblem-solvingCustomer feedback

Deal Breakers

Less than 5 years experience, No SaaS customer management experience, Lack of cybersecurity knowledge, Inability to work remotely

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile